Technical Support Coordinator

Description/Comment: Total 19- SSS TEMP TO PERM- Only submit candidates that can convert at 90 days without a fee. gents will support INBOUND Calls or INBOUND Chats •SSS New Hire begins January 27, 2025****) o Training Dates: APRIL 21ST THRU MAY 2ND. TRAINING HOURS: 9:00 AM - 5 PM Monday - Friday TRAINING - VIRTUAL CTUAL HOURS AFTER TRAINING: 8:00am - Midnight M-F | 9:00am - 10:00pm on Saturday | 10:00am - 10:00pm on Sunday OFFERS MUST BE CONFIRMED BY APRIL 4TH. Shifts will be selected once training starts vi bid process. Most will have a start time between 10am - 12:30 pm w/ a set Saturday or Sunday shift. submit candidates that can convert without a fee after 90 days. Resumes MUST include Pres-Screen Questionnaire and Internet Speed test, Otherwise they will be declined.• Department hours: Monday - Friday 8am - midnight; Saturday: 9am - 10pm; and Sunday 10am - 10pm Skills: •Technical Aptitude Required •Open Schedule Availability •Previous call center experience preferred •Previous technical / customer service experience preferred **CANDIDATES NEED TO BE LOCAL, WITHIN AN HOUR AND A HALF DRIVING DISTANCE FROM MASON LOCATION*** Technical Support Coordinator - Store Systems Support IN PERSON TRAINING- REMOTE Phone Support & Troubleshooting 100% of the time. Training and Transitions are mandatory in-office activities and typically span a total of three weeks. To start working at home they must pass a quality while they are in office, so depending on those results it could be 3+ weeks. The standard timeline involves a week and a half for Training, and then participants must successfully complete Transitions, including passing a call quality assessment, before being eligible to work from home. While most individuals are able to transition to remote work by the third week, those who encounter challenges in meeting quality standards will be required to remain in the office. Training and Transitions are mandatory in-office activities and typically span a total of three weeks. The standard timeline involves a week and a half for Training, and then participants must successfully complete Transitions, including passing a call quality assessment, before being eligible to work from home. While most individuals are able to transition to remote work by the third week, those who encounter challenges in meeting quality standards will be required to remain in the office. •Basic Technical knowledge of Microsoft Windows - able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop) •Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity) •Basic Hardware and software application trouble shooting skills Looking for candidates with strong empathy skills/retail background preferred Agencies will be billed $2,000 for missing equipment Criminal Screens must be clear to start working Candidate does not have to have HS diploma to work, however they will need a HS/GED to convert to a perm employee. Criminal Screens must be clear to start working Candidate does not have to have HS diploma to work, however they will need a HS/GED to convert to a perm employee Start Time: 12:00 AM Hours: 8:00am to 5:00pm Location: CINCINNATI SERVICE CENTER 4000 LUXOTTICA PL MASON OH 45040 Education: dditional Job Details: Department Store Systems Support Temps needed to be recruited 19 Start Date 4/21/2025 Training Window Dates 4/21-5/2 Training Hours 9a-530p Training Locations Virtual Department Staffing Hours 8a-12a Mon - Fri; 9a-10p Sat/Sun Agent shifts Schedules range with start times from 8a to 330p with 1 weekend shift & 1 day off during week Agent Shifts cont Shifts will be selected during training Channels Supported Phone & Chat CUT OFF DATE 4/4/2025 Criminal Screens must be clear to start working Candidate does not have to have HS diploma to work, however they will need a HS/GED to convert to a perm employee **CANDIDATES NEED TO BE LOCAL, WITHIN AN HOUR DRIVING DISTANCE FROM MASON LOCATION*** Call Center Prescreen must be included with the resume. Please ensure that all candidates meet the technology requirements -Speed Test, wired Internet. REMOTE Phone Support & Troubleshooting 100% of the time. Skills: •Technical Aptitude Required •Open Schedule Availability •Previous call center experience preferred •Previous technical / customer service experience preferred Duration: TTP (able to convert after 90 days without a fee) Work Location: Remote must be local to Mason, OH- to collect equipment and any replacement items. Training and Transitions are mandatory activities and typically span a total of three weeks. The standard timeline involves a week and a half for Training, and then participants must successfully complete Transitions, including passing a call quality assessment Do not submit candidates that have interviewed or worked in the NACC. Must meet Technical Requirements: Here's a list of requirements that will give everyone the best chance for success when recruiting, training and retaining remote associates. •The workspace should be free of outside distractions •Cables should be routed away from any walkway to avoid slip and fall hazard •Minimum internet speeds are 10 Megs download and 1 Meg upload (Instructions for Speed Test attached) •Connectivity to the local network is required to be via ethernet cord plugged directly into the internet router. Connection cannot be wireless •The workstation should be near a wired internet connect (only 6 feet ethernet cord will be provided) •Must have a smart phone: Our remote connectivity security requires multi-factor authentication. The authentication requires the use of a smart phone app. •Only Luxottica provided hardware should be connected to the computer •Must be willing /able to come pick up equipment from the CSC and capable of setting it up at home. Equipment includes: cpu, monitor, mouse, keyboard, headset, power cord, monitor adaptor cord, 6 ft ethernet cord. **** Must be able to pick up equipment from Mason, OH - CSC * Able to work remotely with limited distractions and has an understanding of accountability and integrity. Department hours: 8:00am - Midnight M-F | 9:00am - 10:00pm on Saturday | 10:00am - 10:00pm on Sunday Schedule shifts: Agents need flexibility in hours where availability will need to be between 10:00am and 9:00pm M-F and they will have a set weekend day of either Saturday or Sunday Organization Distribution: