System Analyst

Job Summary: Our client is seeking a Systems Analyst to join their team! This position is located in Minneapolis, Minnesota or Denver, Colorado. Duties: Provide expert support for Avaya services, ensuring seamless system operations and functionality Address and resolve Tier 2 operational issues by managing support tickets and troubleshooting escalations Leverage analytics and automation tools to streamline processes, collaborating with engineering teams to implement automated solutions Conduct data analysis for number inventory using NumberPro - collecting, organizing, and cleaning up data within the Avaya environment, with a focus on addressing legacy issues Develop and maintain knowledge articles and training materials tailored to Avaya processes and automation strategies Foster cross-team collaboration by working alongside co-teams and engineering groups to drive operational efficiency and automation Maintain a strong focus on operational excellence, continuously identifying opportunities for process improvement Desired Skills/Experience: 8+ years of hands-on experience with Avaya solutions including Avaya solution design, release management, and system optimization Proficient in server configurations, particularly with VMware environments Proven experience as a Technical Manager or in a similar leadership role, with a strong ability to quickly grasp complex systems and support Avaya-related operations Expertise in Tier 2-3 support services, managing escalations, troubleshooting critical issues, and ensuring timely resolution Strong communication and collaboration skills and able to work effectively across teams and with external partners Project delivery experience is a plus including planning, executing, and supporting Avaya-related projects Benefits: Medical, Dental, & Vision Insurance Plans 401K offered $65.00 - $85.00 (est. hourly)