THE ROLE
The Regional Operations Manager is responsible for overseeing the operations and performance of our facility services division (janitorial, day porter, building maintenance, etc.) for commercial and multifamily properties across a region. Emphasis on quality control, optimizing operational processes, and ensuring customer satisfaction across a wide portfolio are essential.
THE COMPANY
CAM Property Services is a leading provider of commercial property services in Southern and Central California. We seek like-minded professionals to help us achieve our mission of growing our business by growing our people.
RESPONSIBILITIES
- Full P&L responsibility for recurring facility services (e.g., janitorial, day porter, building maintenance) provided to shopping centers, multifamily, retail chains, and office buildings
- Create and implement SOPs for each service line to ensure services are performed to highest industry standards
- Ensure all payroll practices are followed in accord with California law
- Primary point of contact for escalated issues to ensure timely and equitable dispute resolution
- Develop and manage budgets for each property within the region, ensuring quality and profitability
- Monitor expenses, negotiate with suppliers, and implement cost-control strategies to meet budget targets
- Prepare and present financial and operational reports to senior leadership and clients
Team Leadership and Development
- Supervise and coach supervisory and frontline service teams across the region
- Ensure all team members are trained on safety protocols, SOPs, and client expectations
- Promote a strong safety culture and ensure compliance with OSHA and other regulatory requirements
Strategic Planning
- Analyze operational performance and implement continuous improvement strategies to optimize efficiency and service delivery
- Align service delivery with client objectives, market trends, and company goals
- Assist in the development and execution of long-term regional growth strategies, including expansion into new markets or service lines
REQUIREMENTS
Education
- Bachelor’s degree in business, operations or facilities management, or a related field
- Advanced degrees or certifications such as a Certified Facility Manager (CFM) are a plus
Experience
- 5-7 years of experience in facility or operations management
- Proven track record of managing multiple sites or properties
- Experience working in facility services (e.g., janitorial, landscape, HVAC, maintenance) is highly preferred.
Skills and Competencies
- Strong leadership and team management abilities
- Excellent client relationship skills and the ability to handle escalations and resolve issues
- Financial acumen, including budgeting, cost control, and financial reporting
- Familiarity with facility management software (e.g., Aspire)
- Knowledge of safety regulations, OSHA standards, and other relevant employment laws
- Strong problem-solving skills and the ability to implement process improvements
Other Requirements
- Ability to travel within the region regularly
- Proficient in Microsoft Office
- Must maintain a valid driver's license and be available for after-hours emergencies or issues
COMPENSATION
- Base salary to $75,000 to $90,000 (DOE)
- Incentives range from 20% to 25% of base salary, annually
- Benefits: company auto, HMO, paid sick time and vacation, 401(k) match
LEARN MORE
CAM Property Services was founded in 1987. We are headquartered in Torrance with branch offices in Anaheim, Clovis, Rancho Cucamonga and San Diego. Learn more about our company and becoming a Property Pro by visiting our website: Apply today!