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Prince William County, VA

Customer Service Assistant

Prince William County, VA, Virginia Beach, Virginia, us, 23450

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Salary:

$17.99 - $38.23 Hourly Location :

Prince William County, VA Job Type:

Part-time Non-benefitted (PN) Job Number:

202509610 Department:

PARKS & RECREATION-SEASONAL AND PROVISIONAL Division:

DALE CITY RECREATION CENTER Opening Date:

03/17/2025 GRADE:

A12

Introduction

The Department of Parks & Recreation is seeking energetic and dynamic individuals to provide high-level customer service at the

Sh

arron Baucom Dale City Recreation Center

Our facility is a demanding, fast-paced, and multi-tasking environment. Interested candidates must be highly motivated and self-directed individuals who are able to work within a larger team structure.

Various duties include directly engaging customers, providing clear and accurate information (that changes regularly) across all program departments in response to customer inquiries both in-person and over the phone, processing program registrations and transactions, handling cash, generating reports, and other various clerical duties as needed for daily center operations. The work schedule will vary to include early mornings, evenings, weekends, and holidays.

Please note: This is a PART-TIME Non-Benefitted position and requires flexibility . The work schedule will vary to include early mornings, evenings, weekends, and holidays. Once again, flexibility is a must.

Hourly Payrate:

$17.99

The Department of Parks and Recreation conducts criminal background checks and DMV checks on all new hires 18 years of age and older.

Note:

The information that follows is a County-wide Classification Specification that may include details not specifically applicable to this position.

NATURE OF WORK This class is part of the Administrative Services Job Family. Incumbents perform routine office support or customer service functions following established and specified procedures. Responsibilities may include faxing and copying documents; performing data entry; reviewing calendars to schedule appointments; reviewing documents for accuracy and completeness; and answering phones and routing calls. Incumbents perform standardized work following prescribed procedures and instructions.

Distinguishing Characteristics This position is dedicated to performing customer service and office support functions. Work is performed in accordance with set procedures and guidelines, and deviation from those guidelines require approval.

TYPICAL CLASS RESPONSIBILITIES

(These responsibilities are a representative sample; position assignments may vary. 1. Responds to requests for information from the general public, staff, and/or other interested parties; answers routine questions; directs callers/visitors to appropriate locations or staff. 2. Prepares, reviews, and/or processes a variety of routine correspondence, logs, information, paperwork, invoices, forms, and/or other related information to ensure accuracy and completeness; keys information into applicable spreadsheets and/or databases. 3. Receives, sorts, and distributes a variety of correspondence, deliveries, and mail. 4. Files documents alphabetically, numerically, or by other prescribed methods in established filing systems; makes photocopies; and faxes documents. 5. Reviews calendars and schedules appointments and/or meetings. 6. Performs other duties of a similar nature or level.

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS 8th grade education and 0-12 months of related experience.

SPECIAL REQUIREMENTS None.

PHYSICAL REQUIREMENTS Positions in this class typically require reaching, standing, lifting, fingering, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

NOTE The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position. The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

Temporary Provisional Seasonal employees Click on the link below to explore our plans and rates. 01

This position requires a High School Diploma or G.E.D. Please select the option below that reflects your highest level of completed education.

Associate degree or higher HS Diploma or GED None of the above

02

How many years of experience do you have processing transactions/cash controls as part of your job duties (include volunteer experience)?

5 or more years of experience 3-4 years of experience 1-2 years of experience Less than 1 year No Experience

03

How many years of experience do you have in a busy customer service environment where multitasking is essential?

5 or more years of experience 3-4 years of experience 1-2 years of experience Less than 1 year of experience No Experience

04

This position works at a facility that is operational 7 days a week. Please select all your applicable availability:

Early mornings Day Evenings Weekends Holidays Additional shifts, as needed None of the above

05

This is a part-time position and requires flexibility. Due to the nature of our operations and the responsibilities associated with the position, the work schedule will vary to include mornings, evenings, weekends, and holidays. Are you willing to work a part-time position with a varying schedule?

Yes No

Required Question