With a legacy spanning over 40 years, Stephen Silver Fine Jewelry remains firmly entrenched in the San Francisco Bay Area, standing as one of America’s foremost jewelers. We are committed to sharing our profound expertise in rare gemstones, bespoke jewelry design, and both new and pre-owned luxury timepieces.
At Stephen Silver, you will join a visionary team dedicated to building talent and maintaining our position as one of the of world’s premier jewelry and watch houses. We see as guiding customers through the discovery of the world’s hidden treasures, offering the pinnacle of high touch, personalized customer experience. You engage with clientele and products that epitomize the exclusivity of ultra-high-end watches and jewelry.
ABOUT THE POSITION:
We are seeking a Cantonese-speaking sales associate. This role is centered around cultivating robust client relationships and selling premium jewelry pieces and luxury watches to a diverse clientele. We seek an individual who excels in a customer-centric environment, possessing excellent communication skills and a knack for sales. The ideal candidate is someone who thrives in a customer-focused environment and possesses a flair for communication and sales. Key responsibilities include building and nurturing relationships, servicing accounts, developing sales pipelines, and exceeding sales targets.
KEY RESPONSIBILITIES:
Client Experience & Sales Professionalism:
- Cultivate enduring relationships with customers to foster brand loyalty.
- Elevate the customer experience through personalized service, product knowledge, and meticulous attention to detail.
- Employ effective sales techniques to present and sell high-quality jewelry and watches.
- Meet and exceed sales targets and performance benchmarks.
- Address client queries and concerns with the utmost professionalism.
- Provide after-sales support and service as needed.
- Fulfill the duties of a customer service associate, including problem-solving, initiating follow-up with clients to resolve issues, and report completion.
Learning & Development:
- Continuously educate oneself on all the jewelry and watch brands represented by the company.
- Stay abreast of market trends, news, and industry standards to remain competitive.
- Must attend brand and sales training sessions as assigned, learn and be proficient in the knowledge of jewelry and watches sold.
Retail Operations:
- Assist in the visual merchandising and jewelry presentation as required.
- Maintaining cleanliness, organization, and presentation of the store environment. This may include taking out trash, cleaning shelves, and setting up merchandising displays.
- Prepare and calculate product sales, invoicing, maintaining, and utilizing CRM system (Zoho), process cash or credit payments, and compute purchases.
- Perform additional tasks assigned by the manager.
QUALIFICATIONS:
- Minimum of two (2) years of retail sales experience with a minimum of one (1) year in jewelry and/or watches.
- A high school diploma and/or GED or an associate degree is preferred.
- Fluent in Cantonese; Mandarin is a plus.
- Strong verbal and written communication skills.
- Genuine interest and a knowledge of fine watches and/or jewelry is preferred.
- Professional demeanor, punctuality, reliability, and grooming standards are imperative.
- Physical stamina to stand for extended periods of time, lift and carry merchandise up to 25 lbs. and move around the store.
- Ability to think on your feet and solve problems promptly.
- Basic computer proficiency, checking inventory, and accessing product information.
- Willing to work flexible schedules, including evenings, weekends, and holidays.
- Strong attention to detail.
WHY JOIN THIS COMPANY:
- We will give you the tools, knowledge, education, and ability to be successful in your role.
- We are a dynamic, caring, and high-performing team environment.
- Culture focused on well-being, innovation, and growth.
- Competitive compensation: Hourly pay ranging from $28.85 per hour, plus commission potential after 3 months of training.
- Comprehensive benefits package includes medical, dental, vision, life insurance, flexible PTO, holiday pay, 401K after 1-year vesting, and other company perks.
- Be a part of a team building, something that has never been done before.