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ABOUT STEPHEN SILVER FINE JEWELRY:

For over 45 years, Stephen Silver Fine Jewelry has remained rooted in the San Francisco Bay Area. We are one of America’s premier jewelers, dedicated to sharing our expertise in rare gemstones, custom jewelry design, and new and pre-owned luxury timepieces.

At Stephen Silver, you will join a team of talent builders and one of the world’s premier jewelry and watch houses. We believe our role is to serve and guide our customers through their journey of discovering the world's hidden treasures. We strive to deliver the pinnacle of a high-touch, personal customer experience. You will work with clients and products that define the most exclusive side of the glittering world of ultra-high-end watches and jewelry.

We are seeking a Receptionist to serve as the welcoming face of our newest retail space and a cornerstone of the customer experience. In this role, you will be responsible for creating a warm and professional atmosphere at our front desk by greeting customers, visitors, and employees on a daily basis. Your key responsibilities will include monitoring security cameras, maintaining awareness of visitor activity and first-floor surroundings, assisting clients, supporting the retail team with day-to-day administrative and office tasks, and providing additional support to the back-office team as needed.

This is an excellent opportunity for individuals seeking hands-on experience in employee engagement, retail operations, security, office management, logistics, and planning. The Receptionist role is a full-time, non-exempt, in-office position that is critical in maintaining a smooth and welcoming environment for all.

KEY RESPONSIBILITIES:

• Serve as the first point of contact at the reception desk, providing a warm, professional welcome to all employees, visitors, and guests while delivering a polished, luxury-level experience.
• Deliver exceptional customer service by answering questions, assisting with requests, and ensuring a positive and memorable guest interaction.
• Monitor security cameras and iPad, remain attentive to visitor activity, and first-floor surroundings to help ensure a safe and secure environment.
• Assist clients and support the retail team with day-to-day administrative and office tasks, maintaining a service standard aligned with luxury retail expectations.
• Provide additional administrative support to the back-office team as needed.
• Manage incoming mail, documents, packages, and deliveries as needed and requested.
• Maintain a clean, organized, and presentable reception and lobby area at all times, reflecting the brand’s high standards.
• Support office operations by ensuring supply areas, kitchens, and cleaning are well-organized and that showrooms are fully stocked.
• Monitor and manage access to the Front Door of The Villa.
• Answer incoming phone calls; take and deliver messages as needed.
• Schedule appointments and support calendar management as required.
• Provide general administrative support and other clerical duties.
• Collaborate and support the team regarding the planning and execution of company-sponsored events with an elevated guest experience in mind.
• Respond to day-to-day office needs and perform other tasks as assigned.

QUALIFICATIONS:

• Minimum of 1 year of experience in office administration or a similar customer-facing role.
• Passion for great customer service and collaborative work environments.
• Demonstrated customer service skills with a focus on approachability, attentiveness, empathy, and positivity.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite, Google Workspace, Zoom, and calendar management tools (preferred).
• Highly organized with strong attention to detail.
• Ability to adapt quickly in a dynamic environment.
• Proven ability to manage time effectively and meet deadlines.
• Self-starter with strong problem-solving abilities and a team-oriented, collaborative mindset.

WHY S.H. SILVER COMPANY:

• Fast-paced, high-performing, caring, fun, and dynamic team.
• A culture of teamwork, personal well-being, innovation, and growth.
• Generous compensation: Hourly base pay in the range of $25 to $30 per hour and bonus potential.
• Incredible benefits include medical, Dental, Vision, Life Insurance, Flexible Time Off, Holiday pay, winter break closure, a 401 (k) plan, and other company-related perks, such as daily lunches.
• Be a part of team building, which is something that has never been done before!

Working Conditions

This job operates in a professional office and retail environment. This role routinely uses standard office equipment such as computers, phones, iPads, photocopiers, etc.

Physical Demands

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee must be able to talk and hear to effectively communicate with visitors and other guests, vendors, staff, and supervisors. This is a largely sedentary role, requiring the employee to sit for long periods.Some standing and walking may be required to escort guests throughout the building or the floor. While infrequent, this position will also require the ability to lift up to 20 pounds.