Collabera
Customer Service Specialist
Collabera, Moosic, Pennsylvania, United States, 18507
Job DescriptionJob Description
Note:
The position is
Onsite
.
Position Details:
Position: Customer Service Representative
Industry: Banking/Financial Services
Job duration: 12 months (
Possible Extension
)
Location:
Moosic, PA 18507
(
Onsite
)
Shift:
Monday - Friday (Any 8 hours between 7 AM - 11 PM)
&
Saturday, Sunday (Any 8 hours between 8 AM - 7 PM)
Pay Rate: $21/hour
Roles and Responsibilities:
Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at the point of call.
Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients.
Manage risk by accurately authenticating clients, fully adhering to policy/procedures, and proactively identifying and escalating potential risk.
Navigate through multiple applications and tools to understand policy/procedures, gain clarity on various products/services and research, and resolve issues with client accounts.
Display passion, and commitment and deliver an experience that improves our customers’ financial lives.
Required Skills:
Must possess the skills to navigate between multiple screens and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information.
Computer Literacy and proficiency in using MS Outlook, Word, and PowerPoint.
Ability to demonstrate flexibility and work well under pressure in a fast-paced, high call volume, and constantly changing call center environment.
Strong communication skills, great grammar, and the ability to communicate with management, peers, and clients.
Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise.
Ability to handle confidential matters and sensitive information responsibly.
Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
Note:
The position is
Onsite
.
Position Details:
Position: Customer Service Representative
Industry: Banking/Financial Services
Job duration: 12 months (
Possible Extension
)
Location:
Moosic, PA 18507
(
Onsite
)
Shift:
Monday - Friday (Any 8 hours between 7 AM - 11 PM)
&
Saturday, Sunday (Any 8 hours between 8 AM - 7 PM)
Pay Rate: $21/hour
Roles and Responsibilities:
Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at the point of call.
Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients.
Manage risk by accurately authenticating clients, fully adhering to policy/procedures, and proactively identifying and escalating potential risk.
Navigate through multiple applications and tools to understand policy/procedures, gain clarity on various products/services and research, and resolve issues with client accounts.
Display passion, and commitment and deliver an experience that improves our customers’ financial lives.
Required Skills:
Must possess the skills to navigate between multiple screens and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information.
Computer Literacy and proficiency in using MS Outlook, Word, and PowerPoint.
Ability to demonstrate flexibility and work well under pressure in a fast-paced, high call volume, and constantly changing call center environment.
Strong communication skills, great grammar, and the ability to communicate with management, peers, and clients.
Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise.
Ability to handle confidential matters and sensitive information responsibly.
Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.