Technical Support Entry Level

A Support Technician is someone who assists end users with technical support of desktop computers, applications, networks, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. This position may also assist in the maintenance and testing of network servers and associated equipment. The position's responsibilities require independent analyses, communication, and problem-solving. This position will be considered Tier 1 out of a 4 Tier support model. Skills Required: • Motivated • Care for others and your job • Good time management and multi-tasking skills. • Ability to learn well on the fly and retain information. • Hardworking and motivated. • Organized and able to keep up with ongoing documentation requirements. • Ability to follow written, verbal, and digital directions. • Ability to lift 50lbs. • Must be career-oriented and results-driven. • Must have great customer service skills. • Must have great communication skills. • Problem-solving. • Problem analysis.

Benefits

We are committed to providing our employees with the support they need. We offer eligible colleagues an attractive benefits package that includes medical, well-being, dental, and vision benefits along with some unique benefits including: • Medical, Dental, Vision, Life Insurance and HSA • Unlimited Paid Time Off (

PTO

) and Personal Leave •

401K

•

Professional Certification Assistance

and

Reimbursements

•

Employee Discounts

include Tickets, Retail, Gym Membership, Education Apps, Identity Theft Protection, etc. Responsibilities: • Telephone/email-based triage and online resolution of support tickets • Updating field notes and tracking support time by the customer • On-site support at customer locations located in the Austin metro area Responding to and resolving issues after-hours as part of our on-call rotation Qualifications: • Any of the following - A+, Network+, Microsoft Certification. Not required but nice to have • AA degree or equivalent work experience • Reliable personal transportation with a valid driver's license and liability insurance • Customer service experience • Related experience and training Compensation: $35,000 - $45,000

• Telephone/email-based triage and online resolution of support tickets • Updating field notes and tracking support time by the customer • On-site support at customer locations located in the Austin metro area Responding to and resolving issues after-hours as part of our on-call rotation