Syntricate Technologies
Technical Support Analyst
Syntricate Technologies, Austin, Texas, us, 78716
Job Title: Technical Support AnalystLocation: Austin, TX (Onsite)Job type: Fulltime only
Required:Configuring New Hire LaptopsAsset disposal and pick up.QR Conference Code CreationFilling Vending MachinesCall Center ReconfigurationProcessing laptops into/out of Legal ReviewReceiving equipment/updating equipment portalAsset Management (Audit scans, inventory, orders)Coordinating 3rd party Repair ServicesWPS Hot sparesAV Room SweepsThis role's contributions help the full time Austin technicians focus on more complex and urgent priorities such as Tech Bar, Incident Resolution, and Projects.
Skills:Basic tech support and troubleshooting skills for Windows/MacImaging and provisioning computersWorking with a ticketing systemClosing tickets and tasksSupporting hardware auditsAssisting with hardware refreshAV Room SweepsAsset Management Tasks (audit, vending, inventory).
Required:Configuring New Hire LaptopsAsset disposal and pick up.QR Conference Code CreationFilling Vending MachinesCall Center ReconfigurationProcessing laptops into/out of Legal ReviewReceiving equipment/updating equipment portalAsset Management (Audit scans, inventory, orders)Coordinating 3rd party Repair ServicesWPS Hot sparesAV Room SweepsThis role's contributions help the full time Austin technicians focus on more complex and urgent priorities such as Tech Bar, Incident Resolution, and Projects.
Skills:Basic tech support and troubleshooting skills for Windows/MacImaging and provisioning computersWorking with a ticketing systemClosing tickets and tasksSupporting hardware auditsAssisting with hardware refreshAV Room SweepsAsset Management Tasks (audit, vending, inventory).