RemX | The Workforce Experts
Hybrid $21.63 Service Analyst Associate (IT Help Desk)
RemX | The Workforce Experts, Cranberry Twp, Pennsylvania, United States, 16066
Job DescriptionJob Description
RemX is seeking a Service Analyst for our client. In this role you will form as part of the Service Management track within IT functions. This candidate will provide support to end-users and provide pro-active monitoring of computer systems through ITIL methodology best practices of Incident, Problem, and Knowledge centered support.
Title:
Service Analyst Associate
(IT Help Desk)
Contract: 11/28/2023 3/28/2023 (Possibility to extend contract)
Location:
Hybrid
(Cranberry Township, PA 16066)
Pay:
$21.63
Hours:
Mon-Fri 7:00am-4:00pm
Training:
3 days Onsite
Covid Schedule Restrictions:
In office on Tuesdays and Thursdays and Remote on Monday, Wednesday, and Friday.
(Beginning in January 2024, Remote will be on Monday and Friday and in office on Tuesday, Wednesday, and Thursday.)
Duties
Candidates will perform work at an intermediate level. You will provide support to end users and IT systems on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, emails, and personnel requests for technical support. Perform pro-active monitoring of computer systems through appropriate tools. Document, track, and monitor problems to ensure timely resolutions. Work directly with customers on resolving problems that typically take greater time and experience to resolve. Participate in various projects to monitor and improve responsiveness to customer, plan, and monitor goals.
Education & Experience Required
4-year degree in Information Technology, or related discipline
1-3 years technical support experience in a computer-related area
Knowledge of commonly used concepts, practices, and procedures in the related field
Working knowledge of related ITIL standards or best practices
Intermediate knowledge of infrastructure support components
Standard desktop, tools & utilities
Server operating systems, tools & utilities
IT networks and voice services
IT security and Disaster recovery
Process control and monitoring
Call Center technologies
Preferred Skills
Advanced troubleshooting skills
Successful completion of the IT Entry Logic and Problem Solving Test
Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions
Strong analytical, communication, problem solving, and organizational skills
Ability to work without close supervision while ensuring that tasks are done effectively and consistently
Strong verbal communication skills, including the ability to document operations procedures
Ability to effectively work independently or in a team environment
Ability to effectively interact with a diverse user base
Availability to work rotating shifts and holidays
Ability to work in an office or retail store environment with sensitivity for safety and physical security
Success Factors
Prime Success Factors (focus on results, drive change, promote teamwork, build trust & respect, understand market & customer perspective)
Attend to Detail
Communicate and Share Information
Manage Complexity
Solve Problems
Take Responsibility
Company DescriptionAbout RemX- The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Company DescriptionAbout RemX- The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
RemX is seeking a Service Analyst for our client. In this role you will form as part of the Service Management track within IT functions. This candidate will provide support to end-users and provide pro-active monitoring of computer systems through ITIL methodology best practices of Incident, Problem, and Knowledge centered support.
Title:
Service Analyst Associate
(IT Help Desk)
Contract: 11/28/2023 3/28/2023 (Possibility to extend contract)
Location:
Hybrid
(Cranberry Township, PA 16066)
Pay:
$21.63
Hours:
Mon-Fri 7:00am-4:00pm
Training:
3 days Onsite
Covid Schedule Restrictions:
In office on Tuesdays and Thursdays and Remote on Monday, Wednesday, and Friday.
(Beginning in January 2024, Remote will be on Monday and Friday and in office on Tuesday, Wednesday, and Thursday.)
Duties
Candidates will perform work at an intermediate level. You will provide support to end users and IT systems on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, emails, and personnel requests for technical support. Perform pro-active monitoring of computer systems through appropriate tools. Document, track, and monitor problems to ensure timely resolutions. Work directly with customers on resolving problems that typically take greater time and experience to resolve. Participate in various projects to monitor and improve responsiveness to customer, plan, and monitor goals.
Education & Experience Required
4-year degree in Information Technology, or related discipline
1-3 years technical support experience in a computer-related area
Knowledge of commonly used concepts, practices, and procedures in the related field
Working knowledge of related ITIL standards or best practices
Intermediate knowledge of infrastructure support components
Standard desktop, tools & utilities
Server operating systems, tools & utilities
IT networks and voice services
IT security and Disaster recovery
Process control and monitoring
Call Center technologies
Preferred Skills
Advanced troubleshooting skills
Successful completion of the IT Entry Logic and Problem Solving Test
Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions
Strong analytical, communication, problem solving, and organizational skills
Ability to work without close supervision while ensuring that tasks are done effectively and consistently
Strong verbal communication skills, including the ability to document operations procedures
Ability to effectively work independently or in a team environment
Ability to effectively interact with a diverse user base
Availability to work rotating shifts and holidays
Ability to work in an office or retail store environment with sensitivity for safety and physical security
Success Factors
Prime Success Factors (focus on results, drive change, promote teamwork, build trust & respect, understand market & customer perspective)
Attend to Detail
Communicate and Share Information
Manage Complexity
Solve Problems
Take Responsibility
Company DescriptionAbout RemX- The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Company DescriptionAbout RemX- The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.