Associate Technical Support Engineer

Create the future of e-health together with us by becoming an Associate Technical Support Engineer At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: Support customers using CGM proprietary products by answering calls for technical support. Respond to customer inquiries and monitor programs to ensure on-time, effective responses. Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes. Manage multiple open cases and provide timely updates to internal and external customers. Your Qualification: Associates Degree or 2 years Call Center/Customer Support experience What you can expect from us: Purpose : Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health. Communities : At CGM the people and diversity are in the center of our attention. Career Opportunities : We are offering a variety of internal career opportunities and numerous long-term perspectives. Security : We offer a secure workplace in a crisis-proof market. All-round benefits package : Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Work environment : Modern workplaces, flexible working hours, hybrid work options and much more Convinced? Submit your application now Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Become part of a significant mission. Remote positions are intended to be filled outside of the state of California, Colorado and New Jersey