Info Way Solutions
CUSTOMER SUPPORT ANALYST
Info Way Solutions, Fremont, California, us, 94537
Hi,
Hope you are doing good
This is
Kishore
from Info Way Solutions LLC, We have a
job opening for Below Requirements
, Kindly Share with your views!
Role : Customer Support Analyst Location : Tallahassee, Florida Long-term Contract
QUALIFICATIONS AND EXPERIENCE:
Candidates must possess the following minimum qualifications and experience: • Two years of experience in a help desk environment (i.e. providing technical assistance, answering support calls, etc.) • Two years' experience writing SQL queries against SQL databases. • One year of experience working with surveillance and the most up to date reporting systems. • One year of experience writing technical and developing training documentation materials and recording training videos.
RESPONSIBILITIES: • Respond and Resolve inquires related to the use of the COVID-19 portals received via Help Desk line or Cherwell ticket management system as needed by the end user. • nswer email inquiries related to the use of the COVID-19 Cherwell ticket portals daily as needed by the Department. • Create and submit help desk tickets in the Cherwell portal based on technical assistance requests received via Help Desk daily as requested by Project Manager. • Provide help desk ticket updates through the Department's Cherwell system daily as needed by the Department. • Set-up new accounts authorized by the Section staff and Project Manager within 24 hours from receipt of Department approval. • Unlock system accounts for users as reported in the Cherwell system and assist with password resets in a timely manner from receipt of requestor. • Conduct statewide webinar trainings on new features of systems to end users and develop user manuals of systems as needed by the department. • ssist with testing of new features of systems daily as directed by the department. • Document business processes for existing and new system features for applications as needed by the Project Manager and Department. • Provide systems implementation support during regular and off hours as needed by the Department on a monthly basis.
KINDLY SHARE ME THE BELOW SUBMISSION DETAILS:
Legal Name as per passport:
E-Mail Address:
Best Contact Number:
Work Authorization:
LinkedIn Id:
Date Of Birth (D.O.B):
Undergraduate completion year:
Post Graduate completion year (if applicable):
Skype ID:
Last 4 Digit SSN:
Current Location:
Relocation:
Availability to start for Project:
Available for In-Person Interview (Yes OR No):
Passport Number
Thanks & Regards
Kishore| Infowaygroup.com | US IT Recruiter,
Email: kishore@infowaygroup.com
Cell:
(929) 262-3492
Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA -94538
Hope you are doing good
This is
Kishore
from Info Way Solutions LLC, We have a
job opening for Below Requirements
, Kindly Share with your views!
Role : Customer Support Analyst Location : Tallahassee, Florida Long-term Contract
QUALIFICATIONS AND EXPERIENCE:
Candidates must possess the following minimum qualifications and experience: • Two years of experience in a help desk environment (i.e. providing technical assistance, answering support calls, etc.) • Two years' experience writing SQL queries against SQL databases. • One year of experience working with surveillance and the most up to date reporting systems. • One year of experience writing technical and developing training documentation materials and recording training videos.
RESPONSIBILITIES: • Respond and Resolve inquires related to the use of the COVID-19 portals received via Help Desk line or Cherwell ticket management system as needed by the end user. • nswer email inquiries related to the use of the COVID-19 Cherwell ticket portals daily as needed by the Department. • Create and submit help desk tickets in the Cherwell portal based on technical assistance requests received via Help Desk daily as requested by Project Manager. • Provide help desk ticket updates through the Department's Cherwell system daily as needed by the Department. • Set-up new accounts authorized by the Section staff and Project Manager within 24 hours from receipt of Department approval. • Unlock system accounts for users as reported in the Cherwell system and assist with password resets in a timely manner from receipt of requestor. • Conduct statewide webinar trainings on new features of systems to end users and develop user manuals of systems as needed by the department. • ssist with testing of new features of systems daily as directed by the department. • Document business processes for existing and new system features for applications as needed by the Project Manager and Department. • Provide systems implementation support during regular and off hours as needed by the Department on a monthly basis.
KINDLY SHARE ME THE BELOW SUBMISSION DETAILS:
Legal Name as per passport:
E-Mail Address:
Best Contact Number:
Work Authorization:
LinkedIn Id:
Date Of Birth (D.O.B):
Undergraduate completion year:
Post Graduate completion year (if applicable):
Skype ID:
Last 4 Digit SSN:
Current Location:
Relocation:
Availability to start for Project:
Available for In-Person Interview (Yes OR No):
Passport Number
Thanks & Regards
Kishore| Infowaygroup.com | US IT Recruiter,
Email: kishore@infowaygroup.com
Cell:
(929) 262-3492
Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA -94538