Info Way Solutions
APPLICATION ANALYST (HELP DESK)
Info Way Solutions, Fremont, California, us, 94537
Hi
Hope you are doing good,
This is
Kishore
from Info Way Solutions, LLC We have job opening for
APPLICATION ANALYST(HELP DESK) and the detailed Job description is given below: Kindly check the JD and share your views
Application Analyst (Helpdesk) Tallahassee, Florida
Qualification: • Two years of experience in a help desk environment (i.e. providing technical assistance, answering support calls, etc.) • Two years' experience writing SQL queries against SQL databases. • One year of experience working with surveillance and the most up to date reporting systems. • One year of experience writing technical and developing training documentation materials and recording training videos. Roles & Responsibility: • Respond and Resolve inquires related to the use of the COVID-19 portals received via Help Desk line or Cherwell ticket management system as needed by the end user. • Answer email inquiries related to the use of the COVID-19 Cherwell ticket portals daily as needed by the Department. • Create and submit help desk tickets in the Cherwell portal based on technical assistance requests received via Help Desk daily as requested by Project Manager. • Provide help desk ticket updates through the Department's Cherwell system daily as needed by the Department. • Set-up new accounts authorized by the Section staff and Project Manager within 24 hours from receipt of Department approval. • Unlock system accounts for users as reported in the Cherwell system and assist with password resets in a timely manner from receipt of requestor. • Conduct statewide webinar trainings on new features of systems to end users and develop user manuals of systems as needed by the department. • Assist with testing of new features of systems daily as directed by the department. • Document business processes for existing and new system features for applications as needed by the Project Manager and Department. • Provide systems implementation support during regular and off hours as needed by the Department on a monthly basis.
SUBMISSION FORM:
Legal Name as per passport:
E-Mail Address:
Best Contact Number:
Work Authorization:
LinkedIn Id:
Date Of Birth (D.O.B):
Undergraduate completion year:
Post Graduate completion year (if applicable):
Skype ID:
Last 4 Digit SSN:
Current Location:
Relocation:
Availability to start for Project:
Available for In-Person Interview (Yes OR No):
Passport Number
Thanks & Regards
Kishore| Infowaygroup.com | US IT Recruiter,
Email: kishore@infowaygroup.com
Cell:
(929) 262-3492
Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA -94538
Hope you are doing good,
This is
Kishore
from Info Way Solutions, LLC We have job opening for
APPLICATION ANALYST(HELP DESK) and the detailed Job description is given below: Kindly check the JD and share your views
Application Analyst (Helpdesk) Tallahassee, Florida
Qualification: • Two years of experience in a help desk environment (i.e. providing technical assistance, answering support calls, etc.) • Two years' experience writing SQL queries against SQL databases. • One year of experience working with surveillance and the most up to date reporting systems. • One year of experience writing technical and developing training documentation materials and recording training videos. Roles & Responsibility: • Respond and Resolve inquires related to the use of the COVID-19 portals received via Help Desk line or Cherwell ticket management system as needed by the end user. • Answer email inquiries related to the use of the COVID-19 Cherwell ticket portals daily as needed by the Department. • Create and submit help desk tickets in the Cherwell portal based on technical assistance requests received via Help Desk daily as requested by Project Manager. • Provide help desk ticket updates through the Department's Cherwell system daily as needed by the Department. • Set-up new accounts authorized by the Section staff and Project Manager within 24 hours from receipt of Department approval. • Unlock system accounts for users as reported in the Cherwell system and assist with password resets in a timely manner from receipt of requestor. • Conduct statewide webinar trainings on new features of systems to end users and develop user manuals of systems as needed by the department. • Assist with testing of new features of systems daily as directed by the department. • Document business processes for existing and new system features for applications as needed by the Project Manager and Department. • Provide systems implementation support during regular and off hours as needed by the Department on a monthly basis.
SUBMISSION FORM:
Legal Name as per passport:
E-Mail Address:
Best Contact Number:
Work Authorization:
LinkedIn Id:
Date Of Birth (D.O.B):
Undergraduate completion year:
Post Graduate completion year (if applicable):
Skype ID:
Last 4 Digit SSN:
Current Location:
Relocation:
Availability to start for Project:
Available for In-Person Interview (Yes OR No):
Passport Number
Thanks & Regards
Kishore| Infowaygroup.com | US IT Recruiter,
Email: kishore@infowaygroup.com
Cell:
(929) 262-3492
Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA -94538