Pharmaron
IT Support Technician
Pharmaron, Exton, Pennsylvania, United States, 19341
Pharmaron (Exton) Lab Services LLC is seeking a motivated IT Support Technician to join our information technology department. The IT Technician will be responsible for providing on site support and remote support for our Exton and other locations. Reporting to IT Director, the IT Support Technician is responsible for providing technical support, which includes troubleshooting, vendor management, software/hardware installation, and maintenance.
Education & Experience:
Bachelor's Degree in IT/CS or equivalent experience and IT certifications
3+ years of end-user support in a Windows environment.
Proficient in infrastructure, including TCP/IP, web, and cloud services.
Experience working in regulated environments.
Thorough knowledge of Office 365 Installation, troubleshooting and Administration
Sound knowledge of Active Directory, VMWare, Firewalls etc.
Knowledge of Data and Information Security processes.
Comfortable working with Onsite and Remote users.
Team Viewer experience.
Ability to fulfill project tasks on time.
New PC installation, deployment, and troubleshooting.
Reliable transportation.
Soft Skill Requirements Include:
Proven business communications, written and verbal.
Excellent follow-up and follow-through.
Efficient time management and work prioritization.
Aptitude to learn new technologies and methods.
Organized product ordering and tracking.
Vendor management.
Create and update documents.
Responsibilities:
Reporting to Director IT, the IT Technician will perform following duties.
End-user user support and ticket management.
Work with onsite business leaders and remote IT management.
New PC installation, deployment, and troubleshooting.
Troubleshoot LAN and WAN.
Assist in Computer System Validation Process.
Work after hours and weekends, when required.
Strategize with IT management on new service offerings and opportunities.
Time tracking and IT documentation.
Any other task assigned by Director IT.
Benefits:
Pharmaron cares about our work community and offers a variety of benefits allowing employees the opportunity to customize a benefits package that meets their personal needs. Company benefits include the following:
Medical, Dental & Vision Insurance Plan with Employer Contribution
Health Reimbursement Account Funded by Employer
Healthcare & Dependent Care Flexible Spending Accounts
Employee Life and AD&D Insurance 100% Employer Paid
Voluntary Life and AD&D Insurance for Employee, Spouse & Child(ren)
Short and Long Term Disability 100% Employer Paid
401k with Employer Match
Employee Assistance Program
About Pharmaron
Pharmaron (Stock Code: 300759.SZ/3759.HK) is a premier R&D service provider for the life sciences industry. Founded in 2004, Pharmaron has invested in its people and facilities, and established a broad spectrum of research, development and manufacturing service capabilities throughout the entire drug discovery, preclinical and clinical development process across multiple therapeutic modalities, including small molecules, biologics and CGT products. With over 19,000 employees, and operations in China, the U.S., and the U.K., Pharmaron has an excellent track record in the delivery of R&D solutions to its partners in North America, Europe, Japan and China.
Pharmaron is proud to be an Equal Employment Opportunity and Affirmative Action employer.#LI-JB1
Education & Experience:
Bachelor's Degree in IT/CS or equivalent experience and IT certifications
3+ years of end-user support in a Windows environment.
Proficient in infrastructure, including TCP/IP, web, and cloud services.
Experience working in regulated environments.
Thorough knowledge of Office 365 Installation, troubleshooting and Administration
Sound knowledge of Active Directory, VMWare, Firewalls etc.
Knowledge of Data and Information Security processes.
Comfortable working with Onsite and Remote users.
Team Viewer experience.
Ability to fulfill project tasks on time.
New PC installation, deployment, and troubleshooting.
Reliable transportation.
Soft Skill Requirements Include:
Proven business communications, written and verbal.
Excellent follow-up and follow-through.
Efficient time management and work prioritization.
Aptitude to learn new technologies and methods.
Organized product ordering and tracking.
Vendor management.
Create and update documents.
Responsibilities:
Reporting to Director IT, the IT Technician will perform following duties.
End-user user support and ticket management.
Work with onsite business leaders and remote IT management.
New PC installation, deployment, and troubleshooting.
Troubleshoot LAN and WAN.
Assist in Computer System Validation Process.
Work after hours and weekends, when required.
Strategize with IT management on new service offerings and opportunities.
Time tracking and IT documentation.
Any other task assigned by Director IT.
Benefits:
Pharmaron cares about our work community and offers a variety of benefits allowing employees the opportunity to customize a benefits package that meets their personal needs. Company benefits include the following:
Medical, Dental & Vision Insurance Plan with Employer Contribution
Health Reimbursement Account Funded by Employer
Healthcare & Dependent Care Flexible Spending Accounts
Employee Life and AD&D Insurance 100% Employer Paid
Voluntary Life and AD&D Insurance for Employee, Spouse & Child(ren)
Short and Long Term Disability 100% Employer Paid
401k with Employer Match
Employee Assistance Program
About Pharmaron
Pharmaron (Stock Code: 300759.SZ/3759.HK) is a premier R&D service provider for the life sciences industry. Founded in 2004, Pharmaron has invested in its people and facilities, and established a broad spectrum of research, development and manufacturing service capabilities throughout the entire drug discovery, preclinical and clinical development process across multiple therapeutic modalities, including small molecules, biologics and CGT products. With over 19,000 employees, and operations in China, the U.S., and the U.K., Pharmaron has an excellent track record in the delivery of R&D solutions to its partners in North America, Europe, Japan and China.
Pharmaron is proud to be an Equal Employment Opportunity and Affirmative Action employer.#LI-JB1