TEPHRA
Service Transformation Domain Consultant
TEPHRA, Detroit, Michigan, United States, 48228
Description:
• Proficient Business Process knowledge in Service Transformation, Service Contracts, Service Parts, Field Service Management, Service BoM and Installed-Base Management as Consultant.• Work in multiple transformation engagements in a client facing role• Move relationships up the value chain through domain alignment of IT• Provide thought leadership in creating solutions for key customers• Bring industry leading practices and guide customers on business-relevant industry trends• Exposure to digital / IoT platforms such as ThingWorx, Predix, MindSphere will be an advantage• Exposure to field service tools like ServiceMax, Click Software, FieldAware will be an advantage• 8 to 12 years' experience includingo 8-10 years' experience managing Service-Centric Functional Business Area(s)o 2 years' experience leading Service Management process assessment, development and optimization projectso 2 years' experience in new offering development and innovation
Responsibilities:• Work with business stakeholders to understand business requirements and create requirements specification documents• Own work-streams within a large assignment. Lead smaller teams on different modules.• Co-ordinate with multiple stakeholders, meet project timelines and handling customer expectations• Contribute in RFP responses• Make presentations to Clients on industry challenges and customer specific solutions• Make presentation in industry forums and events• Proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members is vital
Qualifications:• Experience in executing consulting engagements is desired• Bachelor's degree required• Familiarity with tools like MS-Office, MS-Visio, MS-Projects and MS-PowerPoint• Relevant product and BPM tool certificationsYears of experience required for position: 8-12 years
• Proficient Business Process knowledge in Service Transformation, Service Contracts, Service Parts, Field Service Management, Service BoM and Installed-Base Management as Consultant.• Work in multiple transformation engagements in a client facing role• Move relationships up the value chain through domain alignment of IT• Provide thought leadership in creating solutions for key customers• Bring industry leading practices and guide customers on business-relevant industry trends• Exposure to digital / IoT platforms such as ThingWorx, Predix, MindSphere will be an advantage• Exposure to field service tools like ServiceMax, Click Software, FieldAware will be an advantage• 8 to 12 years' experience includingo 8-10 years' experience managing Service-Centric Functional Business Area(s)o 2 years' experience leading Service Management process assessment, development and optimization projectso 2 years' experience in new offering development and innovation
Responsibilities:• Work with business stakeholders to understand business requirements and create requirements specification documents• Own work-streams within a large assignment. Lead smaller teams on different modules.• Co-ordinate with multiple stakeholders, meet project timelines and handling customer expectations• Contribute in RFP responses• Make presentations to Clients on industry challenges and customer specific solutions• Make presentation in industry forums and events• Proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members is vital
Qualifications:• Experience in executing consulting engagements is desired• Bachelor's degree required• Familiarity with tools like MS-Office, MS-Visio, MS-Projects and MS-PowerPoint• Relevant product and BPM tool certificationsYears of experience required for position: 8-12 years