Innova Solutions
BUSINESS ANALYST I
Innova Solutions, Hurstbourne Acres, Kentucky, United States,
Innova Solutions is immediately hiring for a
Utility Customer Services
Position type: Full-Time, ContractDuration: 7 MonthLocation: De Pere, WI 54115 / Louisville KY 40220
As a
Utility Customer Services,
you will:
Candidate will be providing customer service to Gas utility customers via email, phone and chat.Experience in Customer Service is a must. Energy/Utility experience would be nice-to-have.Looking for someone with a great personality and demonstrated ability to provide great customer service.Candidate will need to be willing/able to learn a great deal, so a quick and eager learner is imperative.Role will be hybrid and can be located in either the DePere, WI office or the Louisville, KY office.The candidate is welcome to work from the office more often (even full-time) if they'd prefer.If working remotely, they will need to have reliable high speed internet.They will do all of their initial training (first few weeks) in the office full-time and will then move into a Hybrid schedule.They will need to be in the office for Moments that Matter and it is highly encouraged that they attend weekly team meetings on Wednesdays in the office.Customer inquiries via phone, chat and email.Need to be have strong customer service aptitude and a desire to help.If they have Natural Gas experience, that would be a plus, but not required.Ability to use Excel, Word, Outlook; experience in SalesForce could be helpful.Center covers 8am-6pm ET; prefer candidate can go 9-6 ET; will need to have some flexibility for coverage as needed for that earlier start by one hour.Interviews: via Teams, on camera and will be scheduled as quickly as possible.Experience: at least 2 years, but ideally 5 years.
The ideal candidate will have:
3-5 years of Customer Services. Energy/Utility experience would be nice-to-have
Qualified candidates should
APPLY NOW
for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.Thank you!Dishank SharmaSr Associate Recruitment
PAY RANGE AND BENEFITS:Pay Range*:
$20 - $25 Per Hour*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits:
Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)ClearlyRated® Client Diamond Award Winner (2020)One of the Largest Certified MBE Companies in the NMSDC Network (2022)Advanced Tier Services partner with AWS and Gold with MS
Website
: https://www.innovasolutions.com/
Innova Solutions
is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Utility Customer Services
Position type: Full-Time, ContractDuration: 7 MonthLocation: De Pere, WI 54115 / Louisville KY 40220
As a
Utility Customer Services,
you will:
Candidate will be providing customer service to Gas utility customers via email, phone and chat.Experience in Customer Service is a must. Energy/Utility experience would be nice-to-have.Looking for someone with a great personality and demonstrated ability to provide great customer service.Candidate will need to be willing/able to learn a great deal, so a quick and eager learner is imperative.Role will be hybrid and can be located in either the DePere, WI office or the Louisville, KY office.The candidate is welcome to work from the office more often (even full-time) if they'd prefer.If working remotely, they will need to have reliable high speed internet.They will do all of their initial training (first few weeks) in the office full-time and will then move into a Hybrid schedule.They will need to be in the office for Moments that Matter and it is highly encouraged that they attend weekly team meetings on Wednesdays in the office.Customer inquiries via phone, chat and email.Need to be have strong customer service aptitude and a desire to help.If they have Natural Gas experience, that would be a plus, but not required.Ability to use Excel, Word, Outlook; experience in SalesForce could be helpful.Center covers 8am-6pm ET; prefer candidate can go 9-6 ET; will need to have some flexibility for coverage as needed for that earlier start by one hour.Interviews: via Teams, on camera and will be scheduled as quickly as possible.Experience: at least 2 years, but ideally 5 years.
The ideal candidate will have:
3-5 years of Customer Services. Energy/Utility experience would be nice-to-have
Qualified candidates should
APPLY NOW
for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.Thank you!Dishank SharmaSr Associate Recruitment
PAY RANGE AND BENEFITS:Pay Range*:
$20 - $25 Per Hour*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits:
Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)ClearlyRated® Client Diamond Award Winner (2020)One of the Largest Certified MBE Companies in the NMSDC Network (2022)Advanced Tier Services partner with AWS and Gold with MS
Website
: https://www.innovasolutions.com/
Innova Solutions
is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.