Diverse Lynx
Service Desk Analyst
Diverse Lynx, Plano, Texas, us, 75086
Job Title:
Service Desk Analyst
Location: Plano, Texas (Day on onsite Role)
Duration: Full time
JOB DESCRIPTION:
Knowledge of Service Desk Roles and responsibilities.Minimum 2-3 years' experience in a Service Desk Analyst role / IT Support in a global organization.Flexible for rotational shifts (between 5am to 5pm CST)/ Flexibility in shifting schedule.Delivering customer service through multiple channels including Inbound and Outbound calls, chat and Self-service.Behavioral Skills & Attributes:
Client centricity and communication skillsExecution excellence, Hands-On ApproachProblem Solver & Good at Decision MakingCollaborative Working attitude.Role & Responsibilities:
Identify and diagnose issues and problemsCategorize and record reported queries and provide solutionsSupport problem identificationAdvise users on appropriate course of actionMonitor issues from start to resolutionEscalate, if needed, unresolved problems to a higher level of supportManaging one or more customer service or service desk functions.Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.Delivering customer service through multiple channels including calls, chat and self-serviceContinuous Service Improvement.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Service Desk Analyst
Location: Plano, Texas (Day on onsite Role)
Duration: Full time
JOB DESCRIPTION:
Knowledge of Service Desk Roles and responsibilities.Minimum 2-3 years' experience in a Service Desk Analyst role / IT Support in a global organization.Flexible for rotational shifts (between 5am to 5pm CST)/ Flexibility in shifting schedule.Delivering customer service through multiple channels including Inbound and Outbound calls, chat and Self-service.Behavioral Skills & Attributes:
Client centricity and communication skillsExecution excellence, Hands-On ApproachProblem Solver & Good at Decision MakingCollaborative Working attitude.Role & Responsibilities:
Identify and diagnose issues and problemsCategorize and record reported queries and provide solutionsSupport problem identificationAdvise users on appropriate course of actionMonitor issues from start to resolutionEscalate, if needed, unresolved problems to a higher level of supportManaging one or more customer service or service desk functions.Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.Delivering customer service through multiple channels including calls, chat and self-serviceContinuous Service Improvement.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.