Help Desk Specialist

Company is looking for an individual to support the IT Department on a contract basis. Support services shall consist of desktop/workstation installation and maintenance, server and application support, as well as help desk support. Contract pricing to reflect Massachusetts State Contract ITS77 Full Service Cat 1.Applicant should have 1-3 years working experience in a direct/phone support position utilizing an online ticketing system.The successful candidate will have experience troubleshooting laptops, desktops, mobile devices and accessories. Experience supporting remote users via remote session and through step-by-step walk through instruction.Hardware troubleshooting should include component level (drive, screen, keyboard, etc.) repair/replacement of faulty devices.Software support should include building, configuring, updating, patching, and troubleshooting of all current desktop and server M.S. Operating Systems, and applications.Connectivity experience should include VPN/remote access, TCP/IP, Ethernet, printing, Wi-Fi, and cellular based connections.Familiarity with offender management systems, various MA State hosted systems, and criminal justice applications is preferred.Schedule to be determined by The Director of Information Technology.Approximately 40hr/wk Vendor will report directly to Director of Information TechnologyQualifications:

Include Qualifications/Licenses that pertain to the scope above Vendor must be CORI clearedIndividual shall be responsible for providing their own vehicle for duties preformed under the contract.Individual must have a valid drivers license.