River Oaks Honda
Call Center BDC Representative
River Oaks Honda, Merrillville, Indiana, us, 46411
The Ed Napleton Automotive Group is looking for our next
Call Center- Automotive BDC Representative .
This is an exciting opportunity in a growing, fast-paced industry. Located at
Napleton’s Midwest BDC Call Center, located in Merrillville, IN , the
BDC Representative
is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout eight states. Our strength comes from the more than 3,500 employees nationwide.
What We Offer:
Competitive pay with $750 per week minimum guaranteed in your first month
Medical, Dental, and Vision Insurance
401K and additional benefits
Accrued Vacation Time
Paid Training
Discounts on products, services, and vehicles
Growth Opportunities
Job Responsibilities:
Must be willing to work some nights and weekends
Handle incoming and outgoing phone calls and emails
Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
Answer customer internet inquires by via email, phone, and text
Schedule sales appointments and reschedule no show customers
Contact customers based on current marketing incentives
Follow up with existing and potential customers to generate leads and close sales
Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
Follow up in a manner that results in the customer visiting the dealership
Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Job Requirements:
Excellent computer skills- required
Knowledgeable to call center environment- preferred
Automotive experience- preferred
Able to communicate persuasively with customers to set appointments- required
Weekend and evening availability, as schedules include some evenings and weekends- required
Willingness to undergo a background check- required
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Call Center- Automotive BDC Representative .
This is an exciting opportunity in a growing, fast-paced industry. Located at
Napleton’s Midwest BDC Call Center, located in Merrillville, IN , the
BDC Representative
is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout eight states. Our strength comes from the more than 3,500 employees nationwide.
What We Offer:
Competitive pay with $750 per week minimum guaranteed in your first month
Medical, Dental, and Vision Insurance
401K and additional benefits
Accrued Vacation Time
Paid Training
Discounts on products, services, and vehicles
Growth Opportunities
Job Responsibilities:
Must be willing to work some nights and weekends
Handle incoming and outgoing phone calls and emails
Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
Answer customer internet inquires by via email, phone, and text
Schedule sales appointments and reschedule no show customers
Contact customers based on current marketing incentives
Follow up with existing and potential customers to generate leads and close sales
Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
Follow up in a manner that results in the customer visiting the dealership
Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Job Requirements:
Excellent computer skills- required
Knowledgeable to call center environment- preferred
Automotive experience- preferred
Able to communicate persuasively with customers to set appointments- required
Weekend and evening availability, as schedules include some evenings and weekends- required
Willingness to undergo a background check- required
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.