Penn Foster
Byram Healthcare Customer Service Representative, Associate
Penn Foster, Bothell, Washington, United States, 98021
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.Owens & Minor teammate benefits include:Medical, dental, and vision insurance, available on first working day401(k), eligibility after 30 days of employmentEmployee stock purchase planTuition reimbursementDevelopment opportunities to grow your career with a global companyPOSITION SUMMARY
The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.RESPONSIBILITIES
Answer high-volume inbound customer calls via an automated phone systemMake outbound calls to patients, referrals, and sales as neededUtilize resources to troubleshoot and resolve patient issuesUse full product knowledge of at least two Byram therapies to service patientsCommunicate effectively and professionally with patients, teammates, healthcare professionals, and sales teamConsistently meet and attain required Key Performance Indicators (KPIs)Perform other duties as requiredEDUCATION & EXPERIENCE
High School Diploma or equivalent required1-2 years of customer service experience requiredCall center experience preferredKNOWLEDGE, SKILLS, & ABILITIES
Excellent written and verbal communication skillsProficient with MS Office and the ability to navigate multiple platformsAbility to learn Byram products and therapiesStrong customer service skills with the ability to resolve patient concernsDemonstrate soft skills to enhance patient experienceADDITIONAL REQUIREMENTS
Prolonged periods sitting at a desk and working on a computerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin physical or mental handicap, disability, age or status as a disabled veteran or veteran of the Vietnam era.If you feel this opportunity could be the next step in your career, we encourage you to apply.Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
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The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.RESPONSIBILITIES
Answer high-volume inbound customer calls via an automated phone systemMake outbound calls to patients, referrals, and sales as neededUtilize resources to troubleshoot and resolve patient issuesUse full product knowledge of at least two Byram therapies to service patientsCommunicate effectively and professionally with patients, teammates, healthcare professionals, and sales teamConsistently meet and attain required Key Performance Indicators (KPIs)Perform other duties as requiredEDUCATION & EXPERIENCE
High School Diploma or equivalent required1-2 years of customer service experience requiredCall center experience preferredKNOWLEDGE, SKILLS, & ABILITIES
Excellent written and verbal communication skillsProficient with MS Office and the ability to navigate multiple platformsAbility to learn Byram products and therapiesStrong customer service skills with the ability to resolve patient concernsDemonstrate soft skills to enhance patient experienceADDITIONAL REQUIREMENTS
Prolonged periods sitting at a desk and working on a computerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin physical or mental handicap, disability, age or status as a disabled veteran or veteran of the Vietnam era.If you feel this opportunity could be the next step in your career, we encourage you to apply.Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
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