Sports Medicine North
Patient Services Representative
Sports Medicine North, Beverly, Massachusetts, us, 01915
PURPOSE:
To serve as the initial point of contact through our call center and front desk to register all patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. Responsible for an array of activities related to patient intake and care, including greeting and checking-in patients, and receiving phone calls, as well as verifying information supplied by patients.
EDUCATION REQUIREMENTS:
High School diploma or GED.
EXPERIENCE: One-year medical office, call center or related experience. Patient Services experience preferred.
ACCOUNTABILITIES:
(include but are not limited to)Provide excellent customer serviceRegistering and scheduling patients, data entry of demographics and insurance informationVerify patient insurance and referrals availableManage calls from patients requiring medical care and provide / gather information neededCheck in / Check Out patients verify and update all demographic and insurance information and collection of co- payments resulting in proper cash reconciliationMaintain appointment computer scheduling in accordance with office scheduling policies.Understand the requirements of the callers and our practice and input information into our systemsReviewing patient accounts, identifying delinquent accounts, and sending patient with overdue payments to the patients accounts team.Informing patients about delays and waiting times.Contacting / interacting with appropriate facilities, such as hospitals, rehabilitation centers, assisted living facilities, etc. in regard to patient careScheduling diagnostic tests / follow up appointments for patientsPulling tests as required for an assigned physician, or as a back-up to another co-worker.Updating and verifying patient information at every visit.Learning urgent call management techniquesUnderstand various aspects of medical insuranceTake electronic messages and convey information to respective medical care providersAssisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.Performing administrative and clerical duties, such as filing paperwork, when necessary.Perform administrative support as required.Scheduling diagnostic tests / follow up appointments for patients.Other duties as assigned by managers and leadsKNOWLEDGE:
Working knowledge of the Microsoft Office suite of software products, Internet Explorer, Google Chrome and/or other search engines on the webWorking knowledge of office equipmentFamiliarity with HIPAA, insurance regulations, policies, procedures, and other regulatory policiesMedical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquetteUses good grammar, spelling and punctuation, sentence structure and proofreading for accuracyKnowledge of common safety hazards and precautions to establish a safe working environmentQualifications:
Detail oriented, well-organized individual with ability to multitask and prioritize in order to address multiple needs simultaneouslyAble to react calmly and effectively in under stressAbility to interpret, adapt and apply guidelines and proceduresDevelop and maintain effective and professional working relationships with patients, medical staff, coworkers and the public by displaying sympathy, tact and understandingMust be a team player with a positive attitude, adjust to various personalities, work with a diverse population, demonstrating patience and professionalismRepresents the clinic in a professional mannerCapacity to work with and without supervision and perform a variety of routine tasksAbility to maintain strict confidentiality on all patient matters
To serve as the initial point of contact through our call center and front desk to register all patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. Responsible for an array of activities related to patient intake and care, including greeting and checking-in patients, and receiving phone calls, as well as verifying information supplied by patients.
EDUCATION REQUIREMENTS:
High School diploma or GED.
EXPERIENCE: One-year medical office, call center or related experience. Patient Services experience preferred.
ACCOUNTABILITIES:
(include but are not limited to)Provide excellent customer serviceRegistering and scheduling patients, data entry of demographics and insurance informationVerify patient insurance and referrals availableManage calls from patients requiring medical care and provide / gather information neededCheck in / Check Out patients verify and update all demographic and insurance information and collection of co- payments resulting in proper cash reconciliationMaintain appointment computer scheduling in accordance with office scheduling policies.Understand the requirements of the callers and our practice and input information into our systemsReviewing patient accounts, identifying delinquent accounts, and sending patient with overdue payments to the patients accounts team.Informing patients about delays and waiting times.Contacting / interacting with appropriate facilities, such as hospitals, rehabilitation centers, assisted living facilities, etc. in regard to patient careScheduling diagnostic tests / follow up appointments for patientsPulling tests as required for an assigned physician, or as a back-up to another co-worker.Updating and verifying patient information at every visit.Learning urgent call management techniquesUnderstand various aspects of medical insuranceTake electronic messages and convey information to respective medical care providersAssisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.Performing administrative and clerical duties, such as filing paperwork, when necessary.Perform administrative support as required.Scheduling diagnostic tests / follow up appointments for patients.Other duties as assigned by managers and leadsKNOWLEDGE:
Working knowledge of the Microsoft Office suite of software products, Internet Explorer, Google Chrome and/or other search engines on the webWorking knowledge of office equipmentFamiliarity with HIPAA, insurance regulations, policies, procedures, and other regulatory policiesMedical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquetteUses good grammar, spelling and punctuation, sentence structure and proofreading for accuracyKnowledge of common safety hazards and precautions to establish a safe working environmentQualifications:
Detail oriented, well-organized individual with ability to multitask and prioritize in order to address multiple needs simultaneouslyAble to react calmly and effectively in under stressAbility to interpret, adapt and apply guidelines and proceduresDevelop and maintain effective and professional working relationships with patients, medical staff, coworkers and the public by displaying sympathy, tact and understandingMust be a team player with a positive attitude, adjust to various personalities, work with a diverse population, demonstrating patience and professionalismRepresents the clinic in a professional mannerCapacity to work with and without supervision and perform a variety of routine tasksAbility to maintain strict confidentiality on all patient matters