Radware
Help Desk representative
Radware, East Alton, Illinois, United States, 62024
Radware is a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centers.
At Radware, we live and breathe cybersecurity. It is our passion. Each day, our international team works to earn the trust of more than 12,500 organizations around the globe. Keeping them safe is our mission. To that end, we go head-to-head with politically motivated hacktivists, dangerous nation-state threat actors and other notorious cyber attackers — these are not your average adversaries. Backed by nearly 30 years of experience, Radware is best known for its technical excellence and innovative network and application security solutions. That is why it is so important that we build our team with bold and bright talent.
What is the job:
The IT representative will be part of the Helpdesk team, handling and answering tickets and other issues raised by Radware employees and outsourcing personnel and performing ongoing IT maintenance tasks while preserving a strong commitment to high-quality customer service and solid work ethic.
The candidate will should be able to have sufficient knowledge to act as both Tier 1 and Tier 2, a role that requires an experienced technologist with a proven track record of hands-on experience in the Networking, System and Security fields.
What will you do?
Customer support via email, phone and frontal all subject to SLA and KPIs maintenance of customer service SLAs
Work with senior level admins to determine and resolve high level problems
At Radware, we live and breathe cybersecurity. It is our passion. Each day, our international team works to earn the trust of more than 12,500 organizations around the globe. Keeping them safe is our mission. To that end, we go head-to-head with politically motivated hacktivists, dangerous nation-state threat actors and other notorious cyber attackers — these are not your average adversaries. Backed by nearly 30 years of experience, Radware is best known for its technical excellence and innovative network and application security solutions. That is why it is so important that we build our team with bold and bright talent.
What is the job:
The IT representative will be part of the Helpdesk team, handling and answering tickets and other issues raised by Radware employees and outsourcing personnel and performing ongoing IT maintenance tasks while preserving a strong commitment to high-quality customer service and solid work ethic.
The candidate will should be able to have sufficient knowledge to act as both Tier 1 and Tier 2, a role that requires an experienced technologist with a proven track record of hands-on experience in the Networking, System and Security fields.
What will you do?
Customer support via email, phone and frontal all subject to SLA and KPIs maintenance of customer service SLAs
Work with senior level admins to determine and resolve high level problems