Computer User Support Specialist, Journeyman

The Computer User Support Specialist, Junior supports the Information Technology/Information Management (IT/IM) Department, Code 720000D/E contract. The IT/IM Department's mission is to provide IT and Cybersecurity support services to the Naval Air Warfare Center Weapons Division (NAWCWD). The IT/IM Department is a Naval Air Systems Command (NAVAIR)-wide Competency responsible for providing the people, processes, technologies, facilities, skills, knowledge, and abilities necessary to support development, planning, execution, monitoring and life cycle support of IT/IM programs and activities within the Weapons Division command. The IT/IM Department provides non-Navy Marine Corps Intranet (NMCI) products and services including corporate IT solutions, tools, and site/customer specific support. The mission of the IT/IM Department is to ensure that the NAWCWD IT infrastructure, tools, applications, etc. are compliant with current and future DoD regulations, are continually operational and functioning to meet the end user's needs and requirements, and are being modified on a continual basis to account for new and changing technologies and to combat against new and existing IT threats.

The Computer User Support Specialist, Junior provides technical assistance to computer users. He or she answers questions or resolves computer problems for clients in person, or via telephone or electronically. He or she may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Clearance required: Secret Final/Top Secret eligible

Equal Opportunity Employer/Veterans/Disabled

Pay Transparency Nondiscriminatory Provision