Desktop Level 3 - TE role

Desktop Level 3Location: Remote but must be open to travel 2 weeks a monthCustomer Service will be key in this role. They will need to work with high level executives on transition of IT at locations.Provide level 2 end user support including but not limited to:

Support and maintenance of PCs including but not limited to:Assign users and computers to proper business groups in Active Directory.Perform timely workstation hardware and software upgrades.Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech.Coordinate with authorized vendor for PC hardware repair.Monitor and remove virus, spy-ware, and other non-authorized software.Maintain and/or coordinate PC hardware inventory.Order and purchase standard equipment and software through approved vendorsSupport firm softwareSupport Desktop Management with post-mass deployment issues of standard softwareProvide IT support for local software within their region. May coordinate support with a Product Champion.Upgrade local server software as necessary.Regular scheduled regional callsProactively support Corporate IT and customer support changes and initiatives.Test phases of changing hardware and software standards.Monitor ticket queues to ensure SLAs and OLAs are met.Utilize the standard Knowledgebase per standard procedures.Reconciliation of Active Directory permissions as per internal securities audits.Reconciliation of licenses associated with locally purchased software.Coordinate with local vendors for cabling, phone system, printer/fax, and other IT related facilities maintenance.Tasks related to potential office remodels or relocations.#DICEnkraft@c4techservices.com