Piper Companies
Help Desk Specialist
Piper Companies, Kansas City, Missouri, United States, 64101
Zachary Piper Solutions is seeking an
Help Desk Specialist
to join a
DoD program
that is fully-funded through 2028, supporting the Department of the Navy located in
Kansas City, MO . The
Help Desk Specialist
will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.
MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE
Responsibilities for the Help Desk Specialist include: •Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices •Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues •Work directly with employees and officials to troubleshoot and resolve technical issues •Execute operations in support of the Enterprise Service Desk •Meet service goals by opening and closing tickets, executing scripts, and answering calls
Required Qualifications for the Help Desk Specialist include: •Must have an Active Secret Clearance •2-4+ Years of IT experience •Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher •Experience with troubleshooting, ticketing systems, and support for IT devices
Compensation for the Help Desk Specialist include: •Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, etc.
Keywords: entry level, veteran, entry-level , federal, government, clearance, secret, top secret, top-secret, it, information technology, iat, iat II, iat 2, iat two, iat level 2, iat level two, iat level ii, security plus, security +, securityplus, CND, SSCP, CCNA security, GSEC, security+, admin, administration, administrator, system, systems, sys, relocation, relo, help desk, helpdesk, help-desk, desktop, desktops, issues, servicenow, password, service desk, troubleshoot, field service, windows, Microsoft, hardware, network, routing, service-desk, computers, laptop, mobile, printer, printers, devices, device, itsm, bmc remedy, server, servers, problem, requests, service management, tier I, tier ii, tier 2, tier ii, tier 3, tier iii, operating system, enterprise, lan, wan, vpn, wan/lan, lan/wan, technician, help desk technician, troubleshooting, IT support, Geek squad, ticketing systems, Remedy, tickets, ticketing, ticket system, enterprise software, enterprise software desk, technical issues, technical, ESD, customer service, remote desk takeover, end-user, desktop support, USMC, entry, entry level, permanent, direct placement, direct hire, full time, fulltime, full-time, computer science, security+, comptia, sec+, security plus, security +, sec +, security+ce, cissp, casp+, casp +, cysa, cysa+, ccna, ccnp, ccna security, ccnasecurity, gicsp, gsec, cnd, sscp, ccnpsecurity, ccnp security, casp+ce, cisa, gced, gcih, ccsp, us coast guard base, us coast guard, u.s. coast guard base, Kansas city, Missouri, MO, Kansas city mo, kcmo, overland park, overlandpark, overland park mo, overland park Missouri, Gladstone, Gladstone mo, Gladstone Missouri, raytown, raytown mo, raytown Missouri, independence, independence mo, independence Missouri, Lawrence ks, Lawrence Kansas, Lawrence, transitioning vet, transitioning, transitioning veteran
#LI-Onsite
#LI-MZ1
Help Desk Specialist
to join a
DoD program
that is fully-funded through 2028, supporting the Department of the Navy located in
Kansas City, MO . The
Help Desk Specialist
will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.
MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE
Responsibilities for the Help Desk Specialist include: •Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices •Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues •Work directly with employees and officials to troubleshoot and resolve technical issues •Execute operations in support of the Enterprise Service Desk •Meet service goals by opening and closing tickets, executing scripts, and answering calls
Required Qualifications for the Help Desk Specialist include: •Must have an Active Secret Clearance •2-4+ Years of IT experience •Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher •Experience with troubleshooting, ticketing systems, and support for IT devices
Compensation for the Help Desk Specialist include: •Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, etc.
Keywords: entry level, veteran, entry-level , federal, government, clearance, secret, top secret, top-secret, it, information technology, iat, iat II, iat 2, iat two, iat level 2, iat level two, iat level ii, security plus, security +, securityplus, CND, SSCP, CCNA security, GSEC, security+, admin, administration, administrator, system, systems, sys, relocation, relo, help desk, helpdesk, help-desk, desktop, desktops, issues, servicenow, password, service desk, troubleshoot, field service, windows, Microsoft, hardware, network, routing, service-desk, computers, laptop, mobile, printer, printers, devices, device, itsm, bmc remedy, server, servers, problem, requests, service management, tier I, tier ii, tier 2, tier ii, tier 3, tier iii, operating system, enterprise, lan, wan, vpn, wan/lan, lan/wan, technician, help desk technician, troubleshooting, IT support, Geek squad, ticketing systems, Remedy, tickets, ticketing, ticket system, enterprise software, enterprise software desk, technical issues, technical, ESD, customer service, remote desk takeover, end-user, desktop support, USMC, entry, entry level, permanent, direct placement, direct hire, full time, fulltime, full-time, computer science, security+, comptia, sec+, security plus, security +, sec +, security+ce, cissp, casp+, casp +, cysa, cysa+, ccna, ccnp, ccna security, ccnasecurity, gicsp, gsec, cnd, sscp, ccnpsecurity, ccnp security, casp+ce, cisa, gced, gcih, ccsp, us coast guard base, us coast guard, u.s. coast guard base, Kansas city, Missouri, MO, Kansas city mo, kcmo, overland park, overlandpark, overland park mo, overland park Missouri, Gladstone, Gladstone mo, Gladstone Missouri, raytown, raytown mo, raytown Missouri, independence, independence mo, independence Missouri, Lawrence ks, Lawrence Kansas, Lawrence, transitioning vet, transitioning, transitioning veteran
#LI-Onsite
#LI-MZ1