Client Account Manager

Client Account Manager, Telecom/Media/TechnologyEast CoastCompany OverviewRevature is a tech engineering services provider with a focus on talent enablement and talent transformation in both bespoke services and enterprise applications. The company works with Fortune 500 companies, government organizations, and top systems integrators to grow their business by providing highly trained Software Engineering Teams.Our mission is to enable our clients to build their technology teams of tomorrow, today in a scalable and reliable manner by providing tailored talent and transformation solutions.Revature has deployed over 13,000 software engineers across 54 technical disciplines, recruited talent from 700 universities, and upskilled them to blue-chip companies throughout the U.S., Canada, UK and India. We have proudly committed to close the opportunity gap in tech and supporting the future of work.POSITION SUMMARY: Revature is seeking a full-time Account Manager to create strong solution-based client relationships that result in long-term client satisfaction and high retention rates. The AM is assigned to clients to build deeper and wider relationships across the client’s organization. This role is the face of Revature’s service team to the client and is the ultimate owner of service delivery for their assigned accounts. The AM works with multiple personas within a client organization to manage and coordinate service delivery. The role oversees a team of dedicated Revature software development personnel and is intensely focused on client satisfaction.ESSENTIAL RESPONSIBILITIESAn Account Manager is responsible for managing relationships with key clients and ensuring their satisfaction and continued business with the company.Responsible for day-to-day account management for targeted clients.Provide consulting services to hiring managers in solving their Talent needs.Engage with senior client management to generate sales leads from existing clients through an established cadence of client contact.Account Growth: Identifying opportunities for account expansion and revenue growth. Collaborating with the sales team to develop strategies to upsell or cross-sell products or services to existing clients. Presenting proposals and solutions to clients to meet their evolving needs.Manage delivery against financial and operational targets.Track and ensure service delivery metrics are 100% aligned and compliant with client expectations, terms, conditions, and guidelines.Accountable for quality of service and performance ensuring that client demands from existing and growth opportunities are factored into capacity plans by working with Sales Executives, Customer Success, Delivery Leadership, and Technology teams.Account Planning: Developing account plans and strategies to achieve revenue targets and meet client objectives. Understand market trends, competition, and industry developments that may impact client accounts.Customer Support: Acting as a liaison between clients and internal teams, ensuring that client inquiries, issues, and requests are addressed promptly and effectively. Providing timely and efficient resolution of client problems and concerns.Client Retention: Developing strategies and initiatives to retain existing clients and minimize churn. Proactively identifying risks and addressing them to ensure client satisfaction and loyalty.Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailQUALIFICATIONS· 5+ years in a software Solutions/Services Account Management role· Experience leading new sales pursuits and nurturing existing clients· Experience working with Public Sector clients· Strong understanding of enterprise technologies· Passion for delivering 100% client satisfaction· Ability to triage and solve customer facing issue related to Account Management· Experience in working with Telecom/Media/Technology clients· Ability to think out of the box and provide unique client solutions.· Excellent written and verbal communication skills· Strong Salesforce skills and operating disciplines· System Integrator or Management Consulting experience is a plus.WHAT WE OFFER· Competitive salary with performance-based bonuses.· Comprehensive benefits package.· Opportunity to work in a dynamic, growth-oriented environment.Revature is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

#J-18808-Ljbffr