Rimini Street
Senior Account Manager
Rimini Street, Washington, District of Columbia, us, 20022
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider.We have an exciting opportunity available immediately to join us as a
Sr. Account Manager / Sr. Client Success Manager, Oracle & SAP
based remotely in the United States within the Eastern Region.Position SummaryWe are seeking an experienced Sr. Account Manager / Sr. Client Success Manager, Oracle & SAP who will be responsible for managing and expanding the partnership with our clients. The right candidate will have an entrepreneurial spirit, a proven track record of Client Management or Business Development & Executive Relationships excellence with the ability to provide solutions and guidance to meet business objectives and taking business to the next level. You must have a passion for clients. We need someone that can be very hands-on, do whatever it takes to deliver value, develop relationships, and be a strategic thinker with the ability to create long-term relationships with our clients.As a Sr. Account Manager / Sr. Client Success Manager, Oracle & SAP with Rimini Street, Inc., you’ll be managing a portfolio of named clients – driving client lifecycle – leading to adoption, cross-sell, advocacy, and client satisfaction across your portfolio.Essential Duties & ResponsibilitiesFocus on developing the business within the organizationsDeliver and communicate ROI throughout the client lifecycleBuild C-level and executive relationships, establishing trusted advisor statusDrive growth, value, retention, and partnerships for our important clients to ensure active engagement and full recognition of ROIDevelop key account plans including retention strategies, cross-sell opportunities, power maps, client advocacyMeet/Exceed quarterly quota targets (renewals/cross-sell/advocacy)Create awareness and demand for Rimini Street products and servicesIdentify, cultivate, and engage on cross-sell opportunities within your portfolio for services and/or strategic solutionsEnsure client retention through actively driving retention strategy, retention content including ROI models and proposals, and assisting with retention sales executionProvide ongoing proactive client management through executive business reviews, client onsite visits, executive relationships, and overall client communicationsBuild and foster our Client Champion Community. Secure client sales and marketing advocates, ensuring client referenceability and driving client participation in select client marketing programs, events, interviews, etc.Implement and utilize current Social and Digital selling strategies to maximize opportunities via Social Networking platformsQuarterback the team and coordinate across executive leadership, sales, service delivery, marketing, etc.Additional Duties & ResponsibilitiesMonitor client consumption of Rimini Street services with the support of standard dashboardsMaintain up-to-date client information in Salesforce.com and other systemsProvide detailed and timely status reporting to all management as requestedAssure client communications and escalations are performed on time, sufficiently and accuratelyEducationBachelor and/or master’s degree in Business, Finance, Computer Science or related field, or equivalent experienceExperience15+ years’ experience in Consultative Sales, Account Management, or Business DevelopmentSpecific Industries expertiseAbility to design Customer Account PlanGood knowledge of the enterprise software industrySpecific experience with Oracle and/or SAP preferableExperience dealing with CXOsExperience in managing a portfolio of clients in different industriesExperience in cross-selling – identifying opportunities through trusted advisor partnership with clients and ability to coordinate and lead cross-functional team to drive better results for cross-sell and retentionExperience in renewing and/or negotiating client support contractsExperience in working with complex, multi-divisional, multi-geographical clientsExperience working with cross-functional teams (e.g., Sales, Renewals, Marketing, Services, etc.)SkillsImpressive executive presence and communication abilitiesDemonstrated ability to provide proactive account management to a large portfolio of clientsExceptional leadership, time management, facilitation, and organizational skillsBias for actionPassion for technology and for being a part of a fast-growing technology companyProven analytical and problem-solving abilitiesProven experience with Social and Digital selling techniquesAbility to create structure and prioritize tasks to best manage different situationsStrong documentation skills MS Office Suite (Word, Visio, Excel, and PowerPoint); Salesforce CRM, Smartsheet, etc.
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Sr. Account Manager / Sr. Client Success Manager, Oracle & SAP
based remotely in the United States within the Eastern Region.Position SummaryWe are seeking an experienced Sr. Account Manager / Sr. Client Success Manager, Oracle & SAP who will be responsible for managing and expanding the partnership with our clients. The right candidate will have an entrepreneurial spirit, a proven track record of Client Management or Business Development & Executive Relationships excellence with the ability to provide solutions and guidance to meet business objectives and taking business to the next level. You must have a passion for clients. We need someone that can be very hands-on, do whatever it takes to deliver value, develop relationships, and be a strategic thinker with the ability to create long-term relationships with our clients.As a Sr. Account Manager / Sr. Client Success Manager, Oracle & SAP with Rimini Street, Inc., you’ll be managing a portfolio of named clients – driving client lifecycle – leading to adoption, cross-sell, advocacy, and client satisfaction across your portfolio.Essential Duties & ResponsibilitiesFocus on developing the business within the organizationsDeliver and communicate ROI throughout the client lifecycleBuild C-level and executive relationships, establishing trusted advisor statusDrive growth, value, retention, and partnerships for our important clients to ensure active engagement and full recognition of ROIDevelop key account plans including retention strategies, cross-sell opportunities, power maps, client advocacyMeet/Exceed quarterly quota targets (renewals/cross-sell/advocacy)Create awareness and demand for Rimini Street products and servicesIdentify, cultivate, and engage on cross-sell opportunities within your portfolio for services and/or strategic solutionsEnsure client retention through actively driving retention strategy, retention content including ROI models and proposals, and assisting with retention sales executionProvide ongoing proactive client management through executive business reviews, client onsite visits, executive relationships, and overall client communicationsBuild and foster our Client Champion Community. Secure client sales and marketing advocates, ensuring client referenceability and driving client participation in select client marketing programs, events, interviews, etc.Implement and utilize current Social and Digital selling strategies to maximize opportunities via Social Networking platformsQuarterback the team and coordinate across executive leadership, sales, service delivery, marketing, etc.Additional Duties & ResponsibilitiesMonitor client consumption of Rimini Street services with the support of standard dashboardsMaintain up-to-date client information in Salesforce.com and other systemsProvide detailed and timely status reporting to all management as requestedAssure client communications and escalations are performed on time, sufficiently and accuratelyEducationBachelor and/or master’s degree in Business, Finance, Computer Science or related field, or equivalent experienceExperience15+ years’ experience in Consultative Sales, Account Management, or Business DevelopmentSpecific Industries expertiseAbility to design Customer Account PlanGood knowledge of the enterprise software industrySpecific experience with Oracle and/or SAP preferableExperience dealing with CXOsExperience in managing a portfolio of clients in different industriesExperience in cross-selling – identifying opportunities through trusted advisor partnership with clients and ability to coordinate and lead cross-functional team to drive better results for cross-sell and retentionExperience in renewing and/or negotiating client support contractsExperience in working with complex, multi-divisional, multi-geographical clientsExperience working with cross-functional teams (e.g., Sales, Renewals, Marketing, Services, etc.)SkillsImpressive executive presence and communication abilitiesDemonstrated ability to provide proactive account management to a large portfolio of clientsExceptional leadership, time management, facilitation, and organizational skillsBias for actionPassion for technology and for being a part of a fast-growing technology companyProven analytical and problem-solving abilitiesProven experience with Social and Digital selling techniquesAbility to create structure and prioritize tasks to best manage different situationsStrong documentation skills MS Office Suite (Word, Visio, Excel, and PowerPoint); Salesforce CRM, Smartsheet, etc.
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