Kuraray America, Inc.
Customer Service Manager
Kuraray America, Inc., Honolulu, Hawaii, United States, 96814
We are looking for progressive Team Members who will be part of our growing Ohana!Here are some of the benefits our employees enjoy for their contributions to our success:Medical, Drug & Vision and Dental for employees and dependent/s.Group Life InsuranceHealth and Dependent Care Flexible Spending AccountsPaid Time Off401(K) with Company MatchTuition Reimbursement ProgramCareer advancement within the companyVarious incentive programs
Position Summary:The Customer Service Manager services all hotels, hospitals, airlines, and other commercial accounts of United Laundry Services, LLC. He/she ensures order accuracy and frequency and coordinates the deliveries and pickups to said customers. Provides excellent customer service to all accounts and strives to under-promise and over-deliver.
United Laundry Services provides best in class laundry service and linen management to leading hospitality, healthcare, airlines, and other industrial partners in Hawaii. The Company fosters a transparent and partnership-forward approach, working as a team with our customers to share knowledge and experience and drive best practices.
The Company has two full-service facilities exclusively for hospitality and one facility dedicated to healthcare, we are uniquely positioned to offer complete redundancy in the Hawaii Region with the latest technology in the industry.
Major Responsibilities:Inputs new and standing orders into the linen management system.Coordinates with Operations on customer orders, changes, and deliveries.Needs to understand and have knowledge of all customer accounts.Makes quarterly visits to customers to verify customer inventory levels.Maintains customer satisfaction by providing problems-solving resources.Be able to take customer calls and emails, including emergency ones that may potentially occur on days that the employee is off.Answers customers’ questions and resolves issues.Exceeds customers’ expectations.Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.Implements production, productivity, quality, and customer-service standards.Resolves customer problems.Identifies customer service trends and determines system improvements.Meets customer service financial objectives by forecasting requirements.Works with accounts to analyze variances and initiate corrective actions.Anticipates customers’ needs.Determines customer service requirements by maintaining contact with customers and visiting operational environments.Improves customer service quality results by studying and evaluating processes and establishing and communicating service metrics and monitoring and analyzing results.Maximizes customer operational performance by providing help desk resources and technical advice.Resolves problems and disseminates advisories and warnings. Needs to communicate with customers any service delays/deliveries.Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.Performs other related duties as assigned.
Core Competencies:Problem solving - Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.Attention to Detail - Taking responsibility for a thorough and detailed method of working.Initiative - Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
Knowledge, Skills, and Abilities:Excellent verbal and written communication skills.Extensive knowledge of customer service procedures and principles.Organized with attention to detail.Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.Proficient in Microsoft Office Suite or related software.Bachelor’s degree preferred.At least three years of customer service experience required.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:Assigned duties are accomplished primarily in an office/production setting. Must be able to maneuver around an office/production setting, work at a desk/workstation and respond to written and oral cues.Must have the manual dexterity to operate a computer and other necessary office/production equipment.Must be able to sit for extended periods of time.May be required to bend, reach and lift to 25 lbs.
Work Environment:Office environment/desk jobThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Let Us Create a Positive Experience, TOGETHER!As a service-driven culture, our commitment to excellence extends beyond providing amazing customer service to our hospitality partners. From community outreach, diversity and inclusion initiatives to investments designed to support conservation and sustainability of our community and environmental stewardship is evident.
If working for a company that emphasizes diversity, environmental consciousness and making a positive impact every day is in line with your career goals, we'd love to have you on our TEAM!#J-18808-Ljbffr
Position Summary:The Customer Service Manager services all hotels, hospitals, airlines, and other commercial accounts of United Laundry Services, LLC. He/she ensures order accuracy and frequency and coordinates the deliveries and pickups to said customers. Provides excellent customer service to all accounts and strives to under-promise and over-deliver.
United Laundry Services provides best in class laundry service and linen management to leading hospitality, healthcare, airlines, and other industrial partners in Hawaii. The Company fosters a transparent and partnership-forward approach, working as a team with our customers to share knowledge and experience and drive best practices.
The Company has two full-service facilities exclusively for hospitality and one facility dedicated to healthcare, we are uniquely positioned to offer complete redundancy in the Hawaii Region with the latest technology in the industry.
Major Responsibilities:Inputs new and standing orders into the linen management system.Coordinates with Operations on customer orders, changes, and deliveries.Needs to understand and have knowledge of all customer accounts.Makes quarterly visits to customers to verify customer inventory levels.Maintains customer satisfaction by providing problems-solving resources.Be able to take customer calls and emails, including emergency ones that may potentially occur on days that the employee is off.Answers customers’ questions and resolves issues.Exceeds customers’ expectations.Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.Implements production, productivity, quality, and customer-service standards.Resolves customer problems.Identifies customer service trends and determines system improvements.Meets customer service financial objectives by forecasting requirements.Works with accounts to analyze variances and initiate corrective actions.Anticipates customers’ needs.Determines customer service requirements by maintaining contact with customers and visiting operational environments.Improves customer service quality results by studying and evaluating processes and establishing and communicating service metrics and monitoring and analyzing results.Maximizes customer operational performance by providing help desk resources and technical advice.Resolves problems and disseminates advisories and warnings. Needs to communicate with customers any service delays/deliveries.Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.Performs other related duties as assigned.
Core Competencies:Problem solving - Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.Attention to Detail - Taking responsibility for a thorough and detailed method of working.Initiative - Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
Knowledge, Skills, and Abilities:Excellent verbal and written communication skills.Extensive knowledge of customer service procedures and principles.Organized with attention to detail.Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.Proficient in Microsoft Office Suite or related software.Bachelor’s degree preferred.At least three years of customer service experience required.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:Assigned duties are accomplished primarily in an office/production setting. Must be able to maneuver around an office/production setting, work at a desk/workstation and respond to written and oral cues.Must have the manual dexterity to operate a computer and other necessary office/production equipment.Must be able to sit for extended periods of time.May be required to bend, reach and lift to 25 lbs.
Work Environment:Office environment/desk jobThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Let Us Create a Positive Experience, TOGETHER!As a service-driven culture, our commitment to excellence extends beyond providing amazing customer service to our hospitality partners. From community outreach, diversity and inclusion initiatives to investments designed to support conservation and sustainability of our community and environmental stewardship is evident.
If working for a company that emphasizes diversity, environmental consciousness and making a positive impact every day is in line with your career goals, we'd love to have you on our TEAM!#J-18808-Ljbffr