GTM Payroll Services Inc.
Experienced Payroll Account Manager
GTM Payroll Services Inc., New York, New York, United States,
Are you a problem solver and self-motivated? Do you have outstanding customer service and technical skills? Are you looking for a new opportunity with a fast-growing company? If so, this may be the position for you. GTM Payroll Services is a full-service provider of human capital management (HCM) solutions on the isolved platform and we are seeking an Account Manager to join our growing service team. The position of Account Manager serves as an integral component to GTM. This position is primarily responsible for providing high touch customer service, communicating effectively both verbally and in written form with clients, performing payroll processing, and HCM system support. Our Account Managers are comfortable utilizing and speaking technology, are multi-taskers by inputting, setting up payroll deductions, earnings, garnishments, levies and generating reports. Our Account Managers create and maintain effective working relationships with accountants, bookkeepers, insurance brokers, HR professionals and other professional contacts.
GTM offers an extremely comprehensive benefits package including:MedicalDentalVisionConcierge Medical Service401k with company matchLife InsuranceGenerous paid time off policyBirthdays offFloating holidaysDependent care back-up serviceCasual FridaysMonthly happy hours and wellness eventsHoliday and summer events, and much more!
Your day-to-day:Maintain dedicated relationships with high level GTM clientsResponsible for all aspects of quality service for assigned local business clientsContact and assist clients in all areas of payroll processing on a multi-faceted HCM systemProvide software training and support on Payroll, Time and Labor and HRIS systemsMaintain knowledge of GTM services and ensure that our clients are maximizing their value from each of our products and servicesUnderstand the business needs of our clients and research and resolve challengesPartner with the New Accounts team to ensure a smooth transition and onboarding of new clientsWork collaboratively with team members to meet daily, monthly and quarterly goalsTrack client touchpoints and provide timely feedback to the management team regarding service failures or customer concerns, as well as potential process improvements
What we're looking for:Analytical thinker who possesses a service mindset and a passion for delivering exceptional service support across a client's lifecycleAbility to understand a problem and develop multiple approaches to solving the issue in an efficient and timely mannerMastery in working with numerical data and making arithmetic calculations rapidlyAbility to learn the intricacies of complex payroll accountsAbility to learn and work on the isolved payroll platformExcellent written and verbal communication skillsStrong time management skills and the ability to prioritize and handle multiple concurrent projectsExtremely detail orientedThrive while overcoming challenges within a fast moving, team oriented environmentDemonstrate technical skills and product knowledge in areas of payroll, payroll taxes, human resources, worker's compensation, benefits administration and unemployment managementSolution-oriented attitude with an emphasis on follow up and follow throughBuild trusting relationships with your client base and maintain a high rate of client retentionPositive attitude, dependability, professionalism and integrityCollaborative approach to decision making with the Implementation team
Minimum Qualifications:4-year degree or equivalent education and business experienceMinimum of 1 year experience working in and supporting clients on the isolved HCM platformSpecific experience working in Evolution is a plusFPC or CPP is preferred
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GTM offers an extremely comprehensive benefits package including:MedicalDentalVisionConcierge Medical Service401k with company matchLife InsuranceGenerous paid time off policyBirthdays offFloating holidaysDependent care back-up serviceCasual FridaysMonthly happy hours and wellness eventsHoliday and summer events, and much more!
Your day-to-day:Maintain dedicated relationships with high level GTM clientsResponsible for all aspects of quality service for assigned local business clientsContact and assist clients in all areas of payroll processing on a multi-faceted HCM systemProvide software training and support on Payroll, Time and Labor and HRIS systemsMaintain knowledge of GTM services and ensure that our clients are maximizing their value from each of our products and servicesUnderstand the business needs of our clients and research and resolve challengesPartner with the New Accounts team to ensure a smooth transition and onboarding of new clientsWork collaboratively with team members to meet daily, monthly and quarterly goalsTrack client touchpoints and provide timely feedback to the management team regarding service failures or customer concerns, as well as potential process improvements
What we're looking for:Analytical thinker who possesses a service mindset and a passion for delivering exceptional service support across a client's lifecycleAbility to understand a problem and develop multiple approaches to solving the issue in an efficient and timely mannerMastery in working with numerical data and making arithmetic calculations rapidlyAbility to learn the intricacies of complex payroll accountsAbility to learn and work on the isolved payroll platformExcellent written and verbal communication skillsStrong time management skills and the ability to prioritize and handle multiple concurrent projectsExtremely detail orientedThrive while overcoming challenges within a fast moving, team oriented environmentDemonstrate technical skills and product knowledge in areas of payroll, payroll taxes, human resources, worker's compensation, benefits administration and unemployment managementSolution-oriented attitude with an emphasis on follow up and follow throughBuild trusting relationships with your client base and maintain a high rate of client retentionPositive attitude, dependability, professionalism and integrityCollaborative approach to decision making with the Implementation team
Minimum Qualifications:4-year degree or equivalent education and business experienceMinimum of 1 year experience working in and supporting clients on the isolved HCM platformSpecific experience working in Evolution is a plusFPC or CPP is preferred
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