Business Development Representative

Job Type Full-timeDescriptionAre you a motivated and customer-focused individual looking to join a dynamic team in the automotive industry? Ressler Motor Company is currently seeking enthusiastic candidates to join our Business Development Center (BDC) as BDC Representatives. In this role, you will play a vital part in our dealership's success by connecting with customers and assisting them in finding their perfect vehicle and service solutions.Key Responsibilities:Customer Engagement: Engage with customers via phone, email, and other digital communication channels to understand their automotive needs and preferences.Lead Management: Manage incoming leads and inquiries, ensuring timely and personalized responses to potential customers.Appointment Scheduling: Schedule appointments for customers to visit our dealership for vehicle purchases, test drives, and service appointments.Product Knowledge: Develop a strong understanding of our new and used vehicle inventory, as well as our service offerings, to effectively assist customers.Customer Follow-up: Follow up with customers to ensure a positive buying and servicing experience, address any questions or concerns, and gather feedback.Sales Support: Collaborate with our sales and service teams to facilitate a seamless customer journey from inquiry to purchase or service. Requirements Exceptional communication and interpersonal skills.Customer-centric mindset with a passion for providing outstanding service.Ability to work in a fast-paced environment and manage multiple tasks simultaneously.Previous experience in customer service, sales, or a call center is a plus.Proficiency in using CRM systems and digital communication tools.A high level of professionalism and a positive attitude.Strong organizational and time management skills.