Ressler Motors
Subaru Business Development Representative
Ressler Motors, Bozeman, Montana, us, 59772
Job Type
Full-time
Description
POSITION SUMMARY:
The
Business Development Center(BDC) Representative
is primarily responsible for answering all incoming Sales/Service phone calls and serving customers enthusiastically on the phone, via e-mail, and instant messaging, securing and updating confidential customer information, and scheduling sales appointments while maintaining the highest level of customer service, satisfaction, and retention.
ESSENTIAL DUTIES:
• Answer incoming Sales/Service calls, schedules sales appointments, and secure client information in a courteous and professional manner.
• Answer incoming Sales/Service Appointment and Internet leads for Subaru, Audi and VW and ensure successful handoffs of phone and internet leads to Sales Consultants/Service Advisors.
• Adhere to pre-set phone scripts and make suggestions for improvements to management.
• Document conversations with customers in a detailed and through manner to allow reference of conversation notes at a future date.
• Follow up with and re-schedule "no-show" customer appointments.
• Accurately maintain and update the BDC Call Log
• Take photos of inventory to ensure accurate inventory representation on websites.
Requirements
Education and Experience:
• High School Diploma or Equivalent.
Salary Description
$17/hour + Commission
Full-time
Description
POSITION SUMMARY:
The
Business Development Center(BDC) Representative
is primarily responsible for answering all incoming Sales/Service phone calls and serving customers enthusiastically on the phone, via e-mail, and instant messaging, securing and updating confidential customer information, and scheduling sales appointments while maintaining the highest level of customer service, satisfaction, and retention.
ESSENTIAL DUTIES:
• Answer incoming Sales/Service calls, schedules sales appointments, and secure client information in a courteous and professional manner.
• Answer incoming Sales/Service Appointment and Internet leads for Subaru, Audi and VW and ensure successful handoffs of phone and internet leads to Sales Consultants/Service Advisors.
• Adhere to pre-set phone scripts and make suggestions for improvements to management.
• Document conversations with customers in a detailed and through manner to allow reference of conversation notes at a future date.
• Follow up with and re-schedule "no-show" customer appointments.
• Accurately maintain and update the BDC Call Log
• Take photos of inventory to ensure accurate inventory representation on websites.
Requirements
Education and Experience:
• High School Diploma or Equivalent.
Salary Description
$17/hour + Commission