CitySide Subaru Inc
Business Development Center Representative
CitySide Subaru Inc, Belmont, California, United States, 02178
Cityside Subaru is a growing organization that has served the greater area of Belmont, Massachusetts for over 25 years. We're always seeking qualified, enthusiastic individuals to join our growing team! As an automotive Service BDC representative, you will play a crucial role in driving customer satisfaction and revenue for the dealership. The service Business Development Center serves as the HEART for customer interactions, ensuring the service appointments are efficiently managed and
customers receive the best possible experience.
$18-$20 / hour depending on experience
What We Offer
Health, dental insurance
401K plan
Paid training
Paid holidays
Paid time off
Community involvement
Supportive and collaborative work environment
Opportunities for professional growth and development
Responsibilities
Answer incoming calls from customer seeking service appointments , addressing their inquiries, and scheduling appointments
Making outbound calls to customers who haven't been in for service recently to encourage them to schedule appointments or promote specific maintenance services.
Tracking customer service history, appointment data, and other relevant information to improve service efficiency.
Accurately assess customer's needs and provide appropriate solutions
Address customer inquiries and concerns in a professional and timely manner.
Maintain the essential communication link between the customer and the dealership
Maintain a professional code of conduct at all times
Perform other duties as assigned
Qualifications
Previous experience in customer service , call center, or automotive BDC positions
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Ability to work in a fast paced environment
Skilled at building positive relationships over the phone, email or text
Professional personal appearance
Strong organizational skills, time management skills , and the ability to multi task.
Basic automotive knowledge a plus, Subaru knowledge HUGE plus
Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
customers receive the best possible experience.
$18-$20 / hour depending on experience
What We Offer
Health, dental insurance
401K plan
Paid training
Paid holidays
Paid time off
Community involvement
Supportive and collaborative work environment
Opportunities for professional growth and development
Responsibilities
Answer incoming calls from customer seeking service appointments , addressing their inquiries, and scheduling appointments
Making outbound calls to customers who haven't been in for service recently to encourage them to schedule appointments or promote specific maintenance services.
Tracking customer service history, appointment data, and other relevant information to improve service efficiency.
Accurately assess customer's needs and provide appropriate solutions
Address customer inquiries and concerns in a professional and timely manner.
Maintain the essential communication link between the customer and the dealership
Maintain a professional code of conduct at all times
Perform other duties as assigned
Qualifications
Previous experience in customer service , call center, or automotive BDC positions
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Ability to work in a fast paced environment
Skilled at building positive relationships over the phone, email or text
Professional personal appearance
Strong organizational skills, time management skills , and the ability to multi task.
Basic automotive knowledge a plus, Subaru knowledge HUGE plus
Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.