Serigor Inc
Network Telecom Specialist- Tier I (Onsite)
Serigor Inc, Raleigh, North Carolina, United States, 27601
Job Title:
Network Telecom Specialist- Tier I
(Onsite)Location:
Raleigh, NCDuration:
12+ Months
Job DescriptionThe E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA’s.
Skills Required:
Self-motivated, enthusiastic, and able to handle multiple support casesCustomer-oriented, and capable of providing high levels of client satisfactionCollaborate and work well with othersStrong skills in working with clients and communication
Skills:Skill
Required / Desired
Amount
of Experience
Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
Required
3
Years
Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco
Required
3
Years
Strong writing skills to maintain organized documentation
Required
3
Years
Knowledge of network cabling, network classification and network topology
Required
3
Years
Experience with VOIP technologies is a plus
Highly desired
3
Years
Experience in a NOC environment is preferred
Highly desired
3
Years#J-18808-Ljbffr
Network Telecom Specialist- Tier I
(Onsite)Location:
Raleigh, NCDuration:
12+ Months
Job DescriptionThe E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA’s.
Skills Required:
Self-motivated, enthusiastic, and able to handle multiple support casesCustomer-oriented, and capable of providing high levels of client satisfactionCollaborate and work well with othersStrong skills in working with clients and communication
Skills:Skill
Required / Desired
Amount
of Experience
Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
Required
3
Years
Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco
Required
3
Years
Strong writing skills to maintain organized documentation
Required
3
Years
Knowledge of network cabling, network classification and network topology
Required
3
Years
Experience with VOIP technologies is a plus
Highly desired
3
Years
Experience in a NOC environment is preferred
Highly desired
3
Years#J-18808-Ljbffr