Cynet Systems
Telecom Specialist
Cynet Systems, Raleigh, North Carolina, United States, 27601
Job Description:
The E911 NMAC Network Operations Center (NOC) Engineers will monitor the Telecommunication Esinet (Emergency Services Internet Network).Troubleshooting issues with networks and finding resolutions to the issues from a central location.Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution.Skills:
Bachelors degree or 3 to 5 years in Information Technology or Computer Science.Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco.Self-motivated, enthusiastic, and able to handle multiple support cases.Strong writing skills to maintain organized documentation.Customer-oriented, and capable of providing high levels of client satisfaction.Collaborate and work well with others.Experience with VOIP technologies is a plus.Experience in a NOC environment is preferred.Strong skills in working with clients and communication.Knowledge of network cabling, network classification, and network topology.
The E911 NMAC Network Operations Center (NOC) Engineers will monitor the Telecommunication Esinet (Emergency Services Internet Network).Troubleshooting issues with networks and finding resolutions to the issues from a central location.Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution.Skills:
Bachelors degree or 3 to 5 years in Information Technology or Computer Science.Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco.Self-motivated, enthusiastic, and able to handle multiple support cases.Strong writing skills to maintain organized documentation.Customer-oriented, and capable of providing high levels of client satisfaction.Collaborate and work well with others.Experience with VOIP technologies is a plus.Experience in a NOC environment is preferred.Strong skills in working with clients and communication.Knowledge of network cabling, network classification, and network topology.