REFRACTION AI INC
Sales and Customer Account Manager
REFRACTION AI INC, Austin, Texas, us, 78716
Refraction AI is on a mission to bring the future of last-mile delivery to life.
With our fleet of autonomous mobile delivery robots we are growing quickly, propelled by exciting advances in robotics technology, demographics, business models, social and regulatory policies. As consumer expectations and requirements change, so must the services and businesses that serve them. In a sector that is struggling to keep up due to legacy costs, dated infrastructure and poor integration, Refraction AI is a breath of fresh air, demonstrating what is possible with a little innovation, a dash of brilliance, and a whole lot of common sense.
We are excited to find an enthusiastic and eager customer focused professional to join our growing start up team in Austin, Texas, as a
Sales and Customer Account Manager.
You will be responsible for helping us continue to grow our partner base, and ensure the success of new and existing accounts. This is a critical client-facing role on our team representing the spirit and value of Refraction AI.ResponsibilitiesGenerate new customer leads by researching the delivery market in designated areasInitiate new customer contacts within the target area and schedule service demos, communicating to prospective customers the benefits and perks of the Refraction serviceNegotiate and secure new partnersOnboard new customers quickly and serve as a resource during onboarding, including training on the Refraction serviceMaintain relationships with existing customers, including regular touch-points, to ensure customer satisfaction and to increase service demand and usageProactively address customer operations questions or challenges with any technical or delivery issues experienced by the customer or end customerPartner with internal teams to share observations, insights, and ideas internally to constantly improve upon the customer experienceAdditional duties as assignedQualificationsBachelor's degree or equivalent experiencePrevious experience in sales lead generation, inside sales, account management or restaurant management and customer careWorks well with uncertainty and ambiguity given the nature of the start up environment, previous startup experience is a plusStrong attention to detailExcellent communication skills, both written and verbalExcellent presentation development and delivery skillsDemonstrated problem solving and negotiation skills, ability to handle objectionsAbility to take initiative and think creativelyHigh energy, enjoys a fast paced environmentReports to:
Field Operations LeadershipWork location:
Austin, TXHours:
Full time, non-standard hours, based on customer availabilityEmployment Opportunity and Benefits of Employment:
We are committed to creating and fostering a diverse and inclusive workplace environment for all of our employees. We are an equal opportunity employer.This is a salaried, exempt position. We offer a competitive compensation package, excellent benefits, and generous PTO.
With our fleet of autonomous mobile delivery robots we are growing quickly, propelled by exciting advances in robotics technology, demographics, business models, social and regulatory policies. As consumer expectations and requirements change, so must the services and businesses that serve them. In a sector that is struggling to keep up due to legacy costs, dated infrastructure and poor integration, Refraction AI is a breath of fresh air, demonstrating what is possible with a little innovation, a dash of brilliance, and a whole lot of common sense.
We are excited to find an enthusiastic and eager customer focused professional to join our growing start up team in Austin, Texas, as a
Sales and Customer Account Manager.
You will be responsible for helping us continue to grow our partner base, and ensure the success of new and existing accounts. This is a critical client-facing role on our team representing the spirit and value of Refraction AI.ResponsibilitiesGenerate new customer leads by researching the delivery market in designated areasInitiate new customer contacts within the target area and schedule service demos, communicating to prospective customers the benefits and perks of the Refraction serviceNegotiate and secure new partnersOnboard new customers quickly and serve as a resource during onboarding, including training on the Refraction serviceMaintain relationships with existing customers, including regular touch-points, to ensure customer satisfaction and to increase service demand and usageProactively address customer operations questions or challenges with any technical or delivery issues experienced by the customer or end customerPartner with internal teams to share observations, insights, and ideas internally to constantly improve upon the customer experienceAdditional duties as assignedQualificationsBachelor's degree or equivalent experiencePrevious experience in sales lead generation, inside sales, account management or restaurant management and customer careWorks well with uncertainty and ambiguity given the nature of the start up environment, previous startup experience is a plusStrong attention to detailExcellent communication skills, both written and verbalExcellent presentation development and delivery skillsDemonstrated problem solving and negotiation skills, ability to handle objectionsAbility to take initiative and think creativelyHigh energy, enjoys a fast paced environmentReports to:
Field Operations LeadershipWork location:
Austin, TXHours:
Full time, non-standard hours, based on customer availabilityEmployment Opportunity and Benefits of Employment:
We are committed to creating and fostering a diverse and inclusive workplace environment for all of our employees. We are an equal opportunity employer.This is a salaried, exempt position. We offer a competitive compensation package, excellent benefits, and generous PTO.