Senior Patient Access Operations Coordinator

Responsible for coordination of business operations of the Patient Access Department. Supervise, train, mentor, and develop staff to ensure departmental objectives are met. Responsible to coordinate the business and administrative operations of the 24/7 Patient Access Department. Perform supervisory duties which include hire, train, and evaluate the Patient Access team. (Admissions, Emergency Department, Laboratory and Radiology Registration and Scheduling, and Financial Clearance). Emphasis is placed on customer service, patient satisfaction, staff development, and fiscal goals. Responsible to assist in managing the financial aspects of the department and the quality assurance activities. Work with medical, nursing, and accounting staff to ensure appropriate patient placement. This position will rotate call, weekend and shift coverage as needed. In addition, will float between the different locations within Patient Access (SZ Campus, United Medical Center and Off-site Ancillary locations), as needed.

Qualifications:Minimum EducationAssociate's Degree Business Administration or health care preferred (Required)Bachelor's Degree (Preferred)

Minimum Work Experience4 years Related and progressive experience (Required)7 years Without degree; related and progressive experience, preferably in healthcare field (Required)1 year Supervisory or leadership experience in healthcare operations (Required)

Required Skills/KnowledgeComputer literacyDemonstrated problem solving, root-cause analysis, and critical thinking skillsHigh energy, self starter with the ability to work independentlyAbility to set and accomplish goals and project deadlines timelyAbility to handle the public and hospital staff professionally in all encountersAbility to type 35-40 WPM.Must be able to successfully pass typing and Microsoft proficiency assessment.Knowledge of insurances, medical terminology, and CPT-4/ICD-10 coding required.CHAA Certification within first year of hire

Functional AccountabilitiesStaff DevelopmentUnder the direction of management, supervise, train, mentor and develop all Patient Access staff.Conduct performance evaluations and manage staff performance goals.Establish work schedules for the staff; ensure proper coverage; work to develop a float pool; rotate call schedule as needed/weekends and holidays.Quality Control

Run and analyze standard reports and ensure mistakes are corrected.Monitor and supervise quality control of staff in registration process; well versed in all Patient Access functions; maintain and monitor billing system and review monthly reports; required to work at least 2 shifts a month on a different site or different shift.Maintain and monitor billing system and review monthly reports.Complete on line registration with parents/guardian via telephone or in person, as a backup to staff.Verify insurance eligibility and coverage.Enter charges and diagnostic codes into appropriate systems.Manage work list to ensure they are addressed in a timely manner; fax order queues and email requests; review patient portal work list continuously throughout the day and address inquiries immediately .Coordinate

Coordinate communication with other CNMC departments, such as Human Resources, IT , Purchasing and Engineering.Coordinate general office support for the clinic.Respond to inquiries and complaints in a timely manner.Administrative Assistant

Perform administrative tasks such as payroll, time records, and petty cash and check requests.Monitor the ordering of office supply .Create/develop reports as needed.Attend and Conduct staff meetings.Safety

Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performanceOrganizational AccountabilitiesProfessionalism

Participate in departmental staff meetings.Offer to assist others when work is completed.Organizational Commitment/Identification

Partner in the mission and upholds the core principles of the organizationCommitted to diversity and recognizes value of cultural ethnic differencesDemonstrate personal and professional integrityMaintain confidentiality at all timesCustomer Service

Anticipate and responds to customer needs; follows up until needs are metTeamwork/Communication

Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinionsPerformance Improvement/Problem-solving

Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgmentCost Management/Financial Responsibility

Use resources efficientlySearch for less costly ways of doing thingsOrganizational Accountabilities (Staff)Organizational Commitment/IdentificationTeamwork/CommunicationPerformance Improvement/Problem-solvingCost Management/Financial ResponsibilitySafety