RMantra Solutions
Satellite Communications Support Analyst
RMantra Solutions, Baltimore, Maryland, United States,
Satellite Communications Support Analyst
Clearance: TS/SCICertification: Comptia Security +Location: Ft Meade, MDWork Schedule: 100% OnsitePrimary Responsibilities:Provide SATCOM and Gateway equipment monitoring and control (M&C), reporting, mission establishment, situational awareness, trouble management, and engineering and testing support to Department of Defense SATCOM Gateways.Provisions, activates, tests, and accepts enterprise DISN Transport SATCOM. Report incidents/events utilizing authorized email and ticketing systems. Report Joint Staff Priority unscheduled outages and/or service interruptions to the DJOC and Regional Battle Captains.Provides Tier I/II support
to Gateway and SATCOM users to include Special User community.Coordinate with other elements/agencies to include DISA CONEX, Regional Satellite Communications Support Centers (RSSC), SATCOM users/terminals, MILSATCOM and COMSATCOM Network Operation Centers (NOCs), and other supported planners, managers and operators.Support SATCOM network configurations, system-monitoring, customer problem tracking, and network problem resolution in all aspects of SATCOM integral to our client’s Baseband, IF, and RF Communications.Contribute to daily, monthly, and annual resource utilization reports.Develop network diagrams using Government tools and software applications.Assist the DJOC and SATCOM/Gateway Operations to respond to around the clock contingency and catastrophic gateway and satellite anomalies, providing recommendations for restoration of service in accordance with established priorities and procedures.Required qualifications:Clearance: TS/SCIRequires high school diploma or equivalent and 5+ years of prior satellite communications experience.Desired experience/qualifications:DoD SATCOM GatewayWideband SATCOM Network ControllerWideband Remote Monitoring System (WRMS)Common Network Planning Software (CNPS)DoD Teleport SystemGTMS Remedy or equivalentSATCOM architecture and signal flow.For more information please contact us or send an email to HR@rmantras.com
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Clearance: TS/SCICertification: Comptia Security +Location: Ft Meade, MDWork Schedule: 100% OnsitePrimary Responsibilities:Provide SATCOM and Gateway equipment monitoring and control (M&C), reporting, mission establishment, situational awareness, trouble management, and engineering and testing support to Department of Defense SATCOM Gateways.Provisions, activates, tests, and accepts enterprise DISN Transport SATCOM. Report incidents/events utilizing authorized email and ticketing systems. Report Joint Staff Priority unscheduled outages and/or service interruptions to the DJOC and Regional Battle Captains.Provides Tier I/II support
to Gateway and SATCOM users to include Special User community.Coordinate with other elements/agencies to include DISA CONEX, Regional Satellite Communications Support Centers (RSSC), SATCOM users/terminals, MILSATCOM and COMSATCOM Network Operation Centers (NOCs), and other supported planners, managers and operators.Support SATCOM network configurations, system-monitoring, customer problem tracking, and network problem resolution in all aspects of SATCOM integral to our client’s Baseband, IF, and RF Communications.Contribute to daily, monthly, and annual resource utilization reports.Develop network diagrams using Government tools and software applications.Assist the DJOC and SATCOM/Gateway Operations to respond to around the clock contingency and catastrophic gateway and satellite anomalies, providing recommendations for restoration of service in accordance with established priorities and procedures.Required qualifications:Clearance: TS/SCIRequires high school diploma or equivalent and 5+ years of prior satellite communications experience.Desired experience/qualifications:DoD SATCOM GatewayWideband SATCOM Network ControllerWideband Remote Monitoring System (WRMS)Common Network Planning Software (CNPS)DoD Teleport SystemGTMS Remedy or equivalentSATCOM architecture and signal flow.For more information please contact us or send an email to HR@rmantras.com
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