Sr. Wire Operations Associate Wire Operations Pittsburgh, PA

The Senior Wire Operations Associate will deliver high quality customer service and perform daily processing of financial transactions in a fast paced, time sensitive operations environment. The Senior Wire Operations Associate will conduct all aspects of wire transfer activity effectively and accurately, including performance verifications, initiating wires, processing and releasing wires, and monitoring wire status queues. The incumbent will also be responsible for fraud monitoring and investigation, working closely with internal and external business partners to ensure that we are effectively validating movement of funds out of the bank, and quickly identify and responding to any activity that appears suspicious or fraudulent.Primary Functions of the Position:Assists the Wire Operations team lead on daily tasks and escalate issues accordinglyProcesses, verifies, submits, and receives wire transfers in accordance with established Bank proceduresPerforms various security related functions, such as verifications and callback confirmations, to validate the authenticity of outgoing wire transfersWorks directly with clients and internal service partners to ensure proper documentation is being completed for accurate transfer of fundsReconciles the transaction fraud monitoring queue and any OFAC related inquiries and performs the proper due diligence in mitigating fraudInvestigates and researches suspicious or fraudulent claims in accordance with the Bank’s policy and proceduresRecommends to management changes in processes based on trends to lessen the Bank’s exposure to future fraud lossesDirectly involved in fraud loss recovery, entering and researching disputes, adjusting customer’s accounts, and following up with the customer on account actionsWorks closely with Relationship Managers, Treasury Management Officers, Deposit Operations, Treasury Operations, ACH Operations, Compliance, and all other authorized parties affiliated with Wire Services to effectively execute the responsibilities of the positionPerforms other related duties as assignedEducation and Experience Requirements:High School diploma or equivalent; post-secondary education preferredMinimum 3-5 years of banking experience; prior specific experience in transaction processing, wire transfer operations, and fraud detection requiredExperience working in a fast-paced and deadline-oriented environmentEssential Skills and Abilities:Excellent interpersonal and customer service skillsDemonstrated knowledge of Wire TransfersStrong analytical skillsAbility to perform job functions accurately and with attention to detailJob may require additional hours of work during peak periods to meet service levelsTriState Capital Bank provides equal employment opportunity and advance in employment to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.TriState Capital Bank is an Equal Opportunity Employer.

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