Sr Wire Operations Associate

Job Description - Sr Wire Operations Associate (2400511)Job Summary:The Senior Wire Operations Associate will deliver high quality customer service and perform daily processing of financial transactions in a fast-paced, time-sensitive operations environment. The Senior Wire Operations Associate will conduct all aspects of wire transfer activity effectively and accurately, including performance verifications, initiating wires, processing and releasing wires, and monitoring wire status queues. The incumbent will also be responsible for fraud monitoring and investigation, working closely with internal and external business partners to ensure that we are effectively validating movement of funds out of the bank, and quickly identifying and responding to any activity that appears suspicious or fraudulent.Essential Duties and Responsibilities:Assists the Wire Operations team lead on daily tasks and escalates issues accordingly.Processes, verifies, submits, and receives wire transfers in accordance with established Bank procedures.Performs various security-related functions, such as verifications and callback confirmations, to validate the authenticity of outgoing wire transfers.Works directly with clients and internal service partners to ensure proper documentation is being completed for accurate transfer of funds.Reconciles the transaction fraud monitoring queue and any OFAC-related inquiries and performs the proper due diligence in mitigating fraud.Investigates and researches suspicious or fraudulent claims in accordance with the Bank’s policy and procedures.Recommends to management changes in processes based on trends to lessen the Bank’s exposure to future fraud losses.Directly involved in fraud loss recovery, entering and researching disputes, adjusting customer’s accounts, and following up with the customer on account actions.Works closely with Relationship Managers, Treasury Management Officers, Deposit Operations, Treasury Operations, ACH Operations, Compliance, and all other authorized parties affiliated with Wire Services to effectively execute the responsibilities of the position.Performs other related duties as assigned.Knowledge, Skills, and Abilities:Knowledge of:General office practices, procedures, and methods.Basic accounting concepts, practices, and procedures.Foreign exchange bank accounts and operations.PeopleSoft General Ledger and PeopleSoft Financials system.Skill in:Excellent interpersonal and customer service skills.Demonstrated knowledge of Wire Transfers.Strong analytical skills.Ability to perform job functions accurately and with attention to detail.Job may require additional hours of work during peak periods to meet service levels.Ability to:Identify and resolve basic accounting problems.Strong collaboration, communication, and presentation skills. Must have exceptional written and verbal communication skills.Multi-task within a fast-paced environment with shifting priorities. Provide a high level of customer service.Manage time efficiently and remain focused for extended periods of time.Educational/Previous Experience Requirements:High School Diploma or equivalent and a minimum of four (4) years of accounting support experience required.~or~Associate’s degree (A.A.) or equivalent from a two-Year College or technical school; and one (1) year related experience and/or training.~or~An equivalent combination of education, experience and/or training approved by Human Resources.Licenses/Certifications:Raymond James Guiding Behaviors: At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence, and a conservative, long-term view. We expect our associates at all levels to:Grow professionally and inspire others to do the same.Work with and through others to achieve desired outcomes.Make prompt, pragmatic choices and act with the client in mind.Take ownership and hold themselves and others accountable for delivering results that matter.Contribute to the continuous evolution of the firm.At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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