Vivent Health
Retention Specialist
Vivent Health, Chicago, Illinois, United States, 60290
Get ready for something extraordinary! Picture this – You've got 6 weeks of paid time off in your first year, plus 12 days of paid holidays. That's just the beginning of the perks at Vivent Health. There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer subsidized medical, dental, vision benefits, and gender-affirming care benefits. And that's not even scratching the surface. Our complete package also includes employer paid short and long-term disability, tuition reimbursement, certification and licensure assistance, and so much more. We also offer benefits for part-time roles!
But here's the real deal. Your journey with Vivent Health isn't just a job. It's a chance to join an organization, to be a part of something bigger, and make meaningful impact in our communities and the lives of the amazing patients we serve.
Here are a few highlights of what working at Vivent Health may offer you:
Professional Growth: Opportunities for professional development and advancement.Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more!Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes.Working at Vivent Health, you can truly serve the underserved and become an impactful part of their health journey.
Purpose
The Retention Specialist will be responsible for working with people living with HIV who are disengaged from HIV primary care. The Retention Specialist offers services to ensure that these clients are connected to and remain engaged in care. This individual will work in collaboration with the case management team to assist clients in reducing barriers to medical care and to maintain adherence with medications and HIV treatment. It is expected that the Retention Specialist will provide services to clients for a period of time no longer than 6 months.
Essential Functions
Coordinate with AFC (Aids Foundation of Chicago) and the case management team to identify patients who have fallen out of care or are at risk of falling out of care based on annual eligibility assessments.Monitor HIV patient data in Provide®, document primary care linkage and identify patients in need of additional program services or resources.Provide assistance to those patients who are specifically interested only in Medication Assistance or Premium Assistance services and assist them in completing the required paperwork based upon desired services every 6 months.Track client no-shows and cancellations at provider and referral appointments and refer to Early Intervention Service (EIS) staff to conduct extensive follow-up to re-engage patients who are at risk for falling out of care.Complete client locator activities in the community in order to re-engage patients lost to care and struggling with adherence.Conduct eligibility assessments and goal plan development with clients to reduce barriers to retention and adherence.Document all client interactions and measure progress towards accomplishment of client and program goals.Conduct follow-up calls/texts/emails to patients with missed appointments.Function as a resource to medical case managers around retention and linkage to care.Maintain appropriate referral sources and contact persons for client access to community-based services.Maintain required records, files, and forms in an organized manner and in accordance with HIPAA and other related state, local, and federal guidelines.Participate in staff meetings and complete necessary trainings.Other related duties as assigned by the program manager.Qualifications
Associate's degree Required. Bachelor's degree Preferred.Demonstrated cultural competence in working with people of color and the LGBTQIA community as well as experience and knowledge working with those living with and affected by HIV/AIDS.Preferred: 2-3 years of direct service experience working in the field of HIV service provision.Regular and predictable attendance is required and must be able to work extended hours, weekend hours, and evenings, according to the demands of the role.Strong computer skills and working knowledge of Microsoft Office and Microsoft Teams applications.Access to a reliable vehicle is preferred but not required with a valid driver license and proof of required automobile insurance.
Salary
Starting at $42,000/annually (Depending on Experience)
Public Student Loan Forgiveness
Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.
Please follow this URL to review one such program and their requirements:
https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
But here's the real deal. Your journey with Vivent Health isn't just a job. It's a chance to join an organization, to be a part of something bigger, and make meaningful impact in our communities and the lives of the amazing patients we serve.
Here are a few highlights of what working at Vivent Health may offer you:
Professional Growth: Opportunities for professional development and advancement.Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more!Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes.Working at Vivent Health, you can truly serve the underserved and become an impactful part of their health journey.
Purpose
The Retention Specialist will be responsible for working with people living with HIV who are disengaged from HIV primary care. The Retention Specialist offers services to ensure that these clients are connected to and remain engaged in care. This individual will work in collaboration with the case management team to assist clients in reducing barriers to medical care and to maintain adherence with medications and HIV treatment. It is expected that the Retention Specialist will provide services to clients for a period of time no longer than 6 months.
Essential Functions
Coordinate with AFC (Aids Foundation of Chicago) and the case management team to identify patients who have fallen out of care or are at risk of falling out of care based on annual eligibility assessments.Monitor HIV patient data in Provide®, document primary care linkage and identify patients in need of additional program services or resources.Provide assistance to those patients who are specifically interested only in Medication Assistance or Premium Assistance services and assist them in completing the required paperwork based upon desired services every 6 months.Track client no-shows and cancellations at provider and referral appointments and refer to Early Intervention Service (EIS) staff to conduct extensive follow-up to re-engage patients who are at risk for falling out of care.Complete client locator activities in the community in order to re-engage patients lost to care and struggling with adherence.Conduct eligibility assessments and goal plan development with clients to reduce barriers to retention and adherence.Document all client interactions and measure progress towards accomplishment of client and program goals.Conduct follow-up calls/texts/emails to patients with missed appointments.Function as a resource to medical case managers around retention and linkage to care.Maintain appropriate referral sources and contact persons for client access to community-based services.Maintain required records, files, and forms in an organized manner and in accordance with HIPAA and other related state, local, and federal guidelines.Participate in staff meetings and complete necessary trainings.Other related duties as assigned by the program manager.Qualifications
Associate's degree Required. Bachelor's degree Preferred.Demonstrated cultural competence in working with people of color and the LGBTQIA community as well as experience and knowledge working with those living with and affected by HIV/AIDS.Preferred: 2-3 years of direct service experience working in the field of HIV service provision.Regular and predictable attendance is required and must be able to work extended hours, weekend hours, and evenings, according to the demands of the role.Strong computer skills and working knowledge of Microsoft Office and Microsoft Teams applications.Access to a reliable vehicle is preferred but not required with a valid driver license and proof of required automobile insurance.
Salary
Starting at $42,000/annually (Depending on Experience)
Public Student Loan Forgiveness
Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.
Please follow this URL to review one such program and their requirements:
https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service