Business Analyst

Responsibilities: Analyze the current state and future needs of our legal processes and workflows, and propose solutions that align with our strategic goals and best practices. Collaborate with legal professionals, IT teams, and business stakeholders to elicit, document, and validate business requirements, functional specifications, and user stories. Manage the configuration, testing, deployment, and maintenance of Contracting tools, specifically our e-signature platform, DocuSign, and provide training and support to end users. Monitor and report on the performance, usage, and compliance of our e-signature platform, and identify opportunities for improvement and optimization. Conduct research and benchmarking on the latest trends and technologies in legal process automation and e-signature solutions, and provide recommendations and best practices. Manage multiple projects and tasks simultaneously, and ensure timely and quality delivery of solutions. Trusted advisor for system support and process optimization Define and drive strategic and operational contracting initiatives together with the Contract Operations Manager Collect and analyze data to identify root cause of process issues and challenges Format and deliver accurate data, using programs/reports to enable leadership to make strategic business decisions. Develop and document organizational content, practices, and objectives, including for relatively undefined initiatives. Develop creative solutions to solve issues or drive continuous improvement. Be the point person for all stakeholders (customer, technical team, and PO) to make sure user stories are well understood, so everyone is on the 'same page'. Groom backlog and perform other maintenance tasks that are standard to the Client role within an Agile team. Assist in development of year long roadmap for responsible technologies Educate business where needed on proper support model processes Requirements: At least 5 years of experience as a Business Analyst, preferably in the legal domain. strong knowledge of processes and workflows, and experience with process automation and e-signature tools, specifically DocuSign. Excellent communication, collaboration, and problem-solving skills, and ability to work effectively with diverse teams and stakeholders. Proficient in business analysis tools and techniques, such as process mapping, use cases, user stories, wireframes, etc. Experience with agile methodologies and project management tools, such as Scrum, ADO, etc. Passionate about driving performance improvements. Process orientated with a capability to take the operations to a continuous improvement journey Strong organization skills with a high attention to detail. Superior interpersonal and communication skills with the ability to interface with all levels within the organization and with external vendors Ability to build consensus and motivate others. Creative mindset for recommending new initiatives. Ability to learn new applications and/or platforms as needed. Ability to translate and summarize complex data/situations into understandable, actionable information and recommendations. Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills.