BURCH BOTTLE AND PACKAGING
Customer Service Specialist (W)
BURCH BOTTLE AND PACKAGING, Queensbury, New York, United States, 12825
Customer Service Specialist
Interested in finding a career with a company who treats you like a person and not a number? Burch Bottle & Packaging could be the place for you! We are looking to add a world-class Customer Service Representative to our team. This individual will be trained to provide information on products/services, resolve problems, and take orders accurately and efficiently.
Our top tier customer service team serves as the first point of contact for our customers. Whether it be a phone call, email, or live-chat, our customer service representatives always do their best to keep our customers happy. Don't believe us? Check out our company ratings!
At Burch Bottle, our mission is to provide high-quality packaging components at competitive prices while achieving speedy delivery and superior customer service. We value teamwork, compassion, efficiency, diverse thinking, accountability, and communication. Career growth is a focal point in all departments of Burch. Internal advancement is in no short supply at Burch Bottle and we encourage all of our staff to take advantage of any opportunities that excite them.
The packaging industry is full of details both large and small. There is a lot to know about something as seemingly ordinary as a jar, lid, bottle, or really any rigid packaging supplies. While we have no expectation for our applicants to come in with packaging knowledge (though that would be a cool plus!), we do want to make sure that our applicants are aware that there will be a lot to learn. Don't worry though, we will help you get there!
Hourly non-exempt position
Hours: 8:30 am-5:00 pm Monday through Friday
Benefits:
5 paid sick days per year plus 1 added sick day after 1 full yearCompany provided lunch on Monday360 reward and recognition programVacation time14 paid days off to recognize holidaysGroup health, dental, and vision insurance after 30 days of employment (Includes Telehealth)FSA offered after 30 days of employmentWeekly paySimple IRA with up to 3% match after 1 year of employmentCustomer Service Representative Responsibilities:
Effectively manage a large number of customer inquiries through a variety of channels including phone, email, website live chat, and face-to-face interactions.Quietly and discreetly message or call employees who are requested by guests to see if they are free/would like to meet with guests.Identify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete informationMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesGo the extra mile to engage customers and create strong relationshipsAnswer/respond to emails, work-related text messages, and Teams chats in a timely mannerCustomer Service Representative Requirements:
Proven customer support experienceFamiliarity with CRM systems and practicesAbility to adapt/respond to different types of inquiries and personalitiesHigh school degree or equivalent requiredCollege degree or higher preferredCustomer Service Representative Skills:
Excellent communication and presentation skillsStrong interpersonal skillsProfessional telephone skills and communications skills are essentialAbility to multitask, prioritize, and manage time effectivelyListening SkillsPositive AttitudeAbility to Work Under PressureComputer Skill
Interested in finding a career with a company who treats you like a person and not a number? Burch Bottle & Packaging could be the place for you! We are looking to add a world-class Customer Service Representative to our team. This individual will be trained to provide information on products/services, resolve problems, and take orders accurately and efficiently.
Our top tier customer service team serves as the first point of contact for our customers. Whether it be a phone call, email, or live-chat, our customer service representatives always do their best to keep our customers happy. Don't believe us? Check out our company ratings!
At Burch Bottle, our mission is to provide high-quality packaging components at competitive prices while achieving speedy delivery and superior customer service. We value teamwork, compassion, efficiency, diverse thinking, accountability, and communication. Career growth is a focal point in all departments of Burch. Internal advancement is in no short supply at Burch Bottle and we encourage all of our staff to take advantage of any opportunities that excite them.
The packaging industry is full of details both large and small. There is a lot to know about something as seemingly ordinary as a jar, lid, bottle, or really any rigid packaging supplies. While we have no expectation for our applicants to come in with packaging knowledge (though that would be a cool plus!), we do want to make sure that our applicants are aware that there will be a lot to learn. Don't worry though, we will help you get there!
Hourly non-exempt position
Hours: 8:30 am-5:00 pm Monday through Friday
Benefits:
5 paid sick days per year plus 1 added sick day after 1 full yearCompany provided lunch on Monday360 reward and recognition programVacation time14 paid days off to recognize holidaysGroup health, dental, and vision insurance after 30 days of employment (Includes Telehealth)FSA offered after 30 days of employmentWeekly paySimple IRA with up to 3% match after 1 year of employmentCustomer Service Representative Responsibilities:
Effectively manage a large number of customer inquiries through a variety of channels including phone, email, website live chat, and face-to-face interactions.Quietly and discreetly message or call employees who are requested by guests to see if they are free/would like to meet with guests.Identify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete informationMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesGo the extra mile to engage customers and create strong relationshipsAnswer/respond to emails, work-related text messages, and Teams chats in a timely mannerCustomer Service Representative Requirements:
Proven customer support experienceFamiliarity with CRM systems and practicesAbility to adapt/respond to different types of inquiries and personalitiesHigh school degree or equivalent requiredCollege degree or higher preferredCustomer Service Representative Skills:
Excellent communication and presentation skillsStrong interpersonal skillsProfessional telephone skills and communications skills are essentialAbility to multitask, prioritize, and manage time effectivelyListening SkillsPositive AttitudeAbility to Work Under PressureComputer Skill