Customer Service Associate

The Customer Service Associate position is an entry-level position in our firm with the unlimited opportunity for advancement only offered in an entrepreneurial startup environment. This position serves as the main liaison between our clients and consumers and is essentially the eyes, ears, and voice of the brand. The Customer Service Associate’s main responsibility is to interact with consumers directly and assist them in choosing the appropriate products and services needed for their households while maintaining a consistently positive brand image.The few coveted spots in the customer-facing team will be trained in all product knowledge and customer service/sales techniques and how these translate across all departments of our firm.If you are up for a challenge, the main responsibilities include but are not limited to:Follow up on assigned customer leads and business prospects daily through direct contact on multiple channelsDeliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely mannerAttend regular team meetings daily to strategize territory and product plansMaintain exceptional performance standards in customer satisfaction and closing customer leadsMaintain open communication with management and other team membersBuild a thorough working knowledge of products, consumer demand, market prices & brand complianceHire, train and develop other team membersWhat we are looking for in our next team member:Highly personable, outgoing and positive team memberAbility to adhere to strict compliance policiesComfortable interacting with consumers daily and following up sales leadsProactively approaches problems with a solution-oriented mentalityBasic computer skills and technical proficiencyAll training is provided as this is an entry-level position, we just need the right raw material!