Vets Hired
Technical Support Rep. (Remote)
Vets Hired, San Diego, California, United States, 92189
About the job Technical Support Rep. (Remote)
Job Skills:
Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and toolsRecognize customer's problems that should be escalated to the next level for resolution following established protocolsApply understanding and knowledge of information systems products and services to assist customers on technical mattersPerforms other duties and tasks as assigned by the Team LeadJob Qualifications:
1-3 years Customer Service and/or Technical Support experienceHigh School Diploma (or equivalent) and willingness to learn through on the job trainingExperience using or supporting Microsoft Windows and PC hardwareDemonstrates strong verbal, written, and listening skillsExhibits a strong work ethic, must meet quality, productivity, and attendance metricsExhibit a high level of professionalism with extreme sensitivity to customer satisfaction
Job Skills:
Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and toolsRecognize customer's problems that should be escalated to the next level for resolution following established protocolsApply understanding and knowledge of information systems products and services to assist customers on technical mattersPerforms other duties and tasks as assigned by the Team LeadJob Qualifications:
1-3 years Customer Service and/or Technical Support experienceHigh School Diploma (or equivalent) and willingness to learn through on the job trainingExperience using or supporting Microsoft Windows and PC hardwareDemonstrates strong verbal, written, and listening skillsExhibits a strong work ethic, must meet quality, productivity, and attendance metricsExhibit a high level of professionalism with extreme sensitivity to customer satisfaction