Customer Technical Support Specialist

* Customer Technical Support Specialist in Floify**Customer Technical Support Specialist**POSTED ON 2/24/2022 AVAILABLE BEFORE 8/23/2022 Floify Boulder, CO Remote Full Time Job Posting for **Customer Technical Support Specialist** at **Floify** Floify is looking for a Customer Support Specialist to help with the technical success of our customers and to be heavily involved with account on-boarding, training, & technical support. Must be a friendly, on-the-spot problem solver who can adapt quickly, take initiative, and have the flexible skill set to provide technical customer support by responding to phone calls, email, or chat in a fast-paced dynamic environment.What We're Looking For:If you thought this was going to be your typical call center type job, think again! We are looking for an exceptional Customer Support Specialist who has both the excitement and technical abilities necessary to support our customers usage of the software and support our vision of delivering a world-class customer experience. You will be a resource of knowledge & help by assisting customers with questions they have about the software.The schedule for this position is 8:30am-5:00pm with weekday and weekend coverage, depending on the team's schedule and needs.You'll be part of an exceptional team that is always helping each other to learn, grow, do great work, and lives & breathes excellence in customer service. If you've got mad customer service & technical abilities, and would love to provide technical support for customers that use our awesome software, we want to talk to you.What You'll Do:* Work with our customers to problem-solve through their technical needs* Provide advanced technical customer support by using ticketing software, phone systems, and online chat* Act as a resource on topics such as new features, software technicalities, and best practices* Provide customer training via screen share software* Breakdown complex problems and explain them in a clear and simple way* Work collaboratively with Sales and Success teams to ensure seamless on-boarding and new account deploymentWhat We'll Love About You:* Must be extremely tech savvy to provide the proper level of technical support to our customers* Outstanding problem-solving skills and meticulous attention to detail* Must be customer-centric and interested in providing a positive customer experience* Must be able to handle a high-volume workload* 1 years experience providing exceptional software or technical customer support required* Must be able to clearly write about technical topics* Must have excellent listening, verbal, and written communication skills* Must be an exceptional team player* Corporate headquarters located in Boulder, Colorado* Top-Tier Health, Dental, & Vision Insurance for you and your family covered at 100%* 401(k)* Substantial work-from-home options* Ergonomic In-Office Workstations when you are on site* Generous PTO & Sick Time accruals* 6 Paid Major Holidays* On-hold for now: In-Office Catered Lunches - weekly and on special occasions like milestone workiversaries*Our interview process includes a quick call with an HR representative, a Zoom Interview with some key people, and then an in-office interview with the team.**Because our team members are trusted to handle sensitive information, for this position we require candidates that receive and accept employment offers to complete a Background Check & Drug Test before employment starts (does not include THC).*Receive alerts for other **Customer Technical Support Specialist** job openings Salary.com Estimation for **Customer Technical Support Specialist** in **Boulder, CO** **Sign up to receive alerts about other jobs with skills like those required for the **Customer Technical Support Specialist**.**Click the checkbox next to the jobs that you are interested in.* Customer Interaction Skill+ Income Estimation: $48,296 - $67,818+ Income Estimation: $50,147 - $66,901* Customer Support Skill+ Income Estimation: $49,238 - $74,774+ Income Estimation: $49,647 - $68,299**Customer Technical Support Specialist** jobs in the **Boulder, CO** area that may be a better fit.We don't have any other **Customer Technical Support Specialist** jobs in the **Boulder, CO** area right now. By agreeing to submit your resume, you consent (in accordance with our Terms of Use and Privacy Policy) to:A) Salary.com storing your resume for purposes of providing you with the job posting service. B) Salary.com being able to use your name and address to tailor job posting to your geographic area. Should you have any questions or wish have your information removed from our service, please contact us here.