Customer Support Specialist

**Customer Support Specialist**+ **Job Tracking ID**: 512640-803213+ **Job Location**: Aliquippa, PAAliquippa,Center Township,Beaver County,Pittsburgh,Hopewell+ **Job Type**: Full-Time/Regular+ **Date Updated**: January 07, 2022+ **Starting Date**: ASAP**Job Description:**ARDEX Americas (), is the Global industry leader in the manufacturing and development of high-performance specialty building materials. Our success is built on continuously innovating products that shape the construction industry, and a 'culture', driven by collaboration, creative thinking and idea sharing.We are looking to hire a full-time **Customer Support Specialist** to help support our growing business. This position will be responsible for servicing and processing orders within a designated territory for the ARDEX Retail and Distribution centers throughout The U.S., Canada, and Latin America. The successful individual will enjoy a fast-paced environment, have exceptional customer service skills and enjoy collaborating to find solutions.This is a full-time position (Monday-Friday) located at our Corporate campus, 20 minutes North of Pittsburgh International Airport, with some flexible work options (including remote working)**Responsibilities:*** Develop a strong understanding of customers, customers needs and processes* Understand international shipping requirements and documentation for international territories (Canada and Latin America)* Resource freight rates for special shipments in designated territory* Directly communicate with customers: provide exceptional customer service in terms of order updates and order status* Work directly with Sales Managers and Account Managers - be able to find solutions to fulfilling product orders* Manage invoice and invoice adjustment process in territory* Proactively research and resolve any shipping and price discrepancies* Assist with the set-up of new accounts and credit applications. Work with other internal departments such as Accounting, to ensure new customers accounts are set up smoothly**Experience and Skills:*** Strong business judgement and ability to make sound business decisions in service of the ARDEX Distributor* Two (2) years of customer or sales support experience, with demonstrable independent account management* Order processing, invoicing and invoice adjustment experience is required* Must have confident software and digital skills: MS Word, MS Excel, and database systems (CRM)* Ability to process high volumes of data while retaining 100% accuracy* Working knowledge of SAP and SAP processes or other integrated accounting system is desirable* Knowledge of laws and regulations (U.S. and International) affecting exporting and coordinating with the various internal departments to ensure customs compliance of export documentation is highly desirable* Knowledge of shipping process* Ability to excel in a fast paced, changing environment* Excellent communication, listening, interpersonal and telephone skills. Understands Voice of the Customer* Ability to work independently while retaining a strong team ethic* Accountability, dependability, responsiveness, and quality focus* Demonstrates ARDEX Growth Mindset competencies: Innovation, Open Mindedness, Collaboration, Agility, Initiating Action and Execution, Ownership**Education:*** Associate degree preferred or high school diploma with relevant work experience**Physical Demands*** The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The ability to frequently sit and reach with hands and arms. The ability to occasionally lift and/or move up to 20 pounds.**Benefits*** Competitive salary* Flexible work initiatives (job and department dependent) to include flexible working hours and work from home options* Immediate Paid Time off (PTO) eligibility, and 11 Paid Holidays* Employee Assistance Programs and Wellness Initiatives* 401K match* Paid college tuition up to $5,250 per year. Finish college debt free! *See program details for more info** Medical, Dental and Vision Insurance* Employee development and leadership development programs* Reduced gym memberships, wellness programs, pet insurance, Tickets at Work, community support