Customer Support Specialist - Manufacturing

**Customer Support Specialist - Manufacturing**+ **Job Tracking ID**: 512640-798453+ **Job Location**: Aliquippa, PAAliquippa,Center Township,Beaver County,Pittsburgh,Hopewell+ **Job Type**: Full-Time/Regular+ **Date Updated**: November 19, 2021+ **Starting Date**: ASAP**Job Description:**ARDEX Americas (), is the Global industry leader in the manufacturing and distribution of high-performance specialty building materials.We are immediately hiring a full-time **Customer Support Specialist**, to manage and process product orders for our partner Retail and Distribution customers, throughout the U.S., Canada, and Latin America. The successful individual will enjoy a fast-paced environment, have exceptional customer service skills, be solution drive and have excellent attention to detail. You will be team-orientated, and enjoy working and communicating with our internal Sales, Production, Shipping and Logistics teams, to ensure customers orders are processed and fulfilled on time.This is a full-time position (Monday-Friday) located at our Corporate campus, 20 minutes North of Pittsburgh International Airport, with some flexible work options (including remote working).**Responsibilities:*** Develop a strong understanding of ARDEX customers and processes* Understand international shipping requirements and required documentation for international territories (Canada and Latin America)* Be able to process high-volume orders with exceptional accuracy* Resource freight rates for special shipments in designated territory* Directly communicate with customers: provide exceptional customer service in terms of order updates and order status* Work directly with ARDEX Sales Managers and Account Managers - be able to find solutions to fulfilling product orders* Manage invoice and invoice adjustment process in territory* Proactively research and resolve any shipping and price discrepancies* Assist with the set-up of new accounts and credit applications. Work with other internal departments such as Accounting, to ensure new customers accounts are set up smoothly**Experience and Skills:*** Two (2) years of customer or sales support experience, with demonstrable independent account management* Order processing, invoicing and invoice adjustment experience is required* Strong business judgement and ability to make sound business decisions in service of the ARDEX Distributor* Must have confident software and digital skills: MS Word, MS Excel, and database systems (CRM)* Ability to process high volumes of data while retaining 100% accuracy* Working knowledge of SAP and SAP processes or other integrated accounting system is desirable* Knowledge of laws and regulations (U.S. and International) affecting exporting and coordinating with the various internal departments to ensure customs compliance of export documentation is highly desirable* Knowledge of shipping process* Ability to excel in a fast paced, changing environment* Excellent communication, listening, interpersonal and telephone skills. Understands Voice of the Customer* Ability to work independently while retaining a strong team ethic* Accountability, dependability, responsiveness, and quality focus* Demonstrates ARDEX Growth Mindset competencies: Innovation, Open Mindedness, Collaboration, Agility, Initiating Action and Execution, Ownership**Benefits*** Competitive salary* Flexible work initiatives (job and department dependent) to include flexible working hours and work from home options* Immediate Paid Time off (PTO) eligibility, and 11 Paid Holidays* Employee Assistance Programs and Wellness Initiatives* 401K match* Paid college tuition up to $5,250 per year. Finish college debt free! *See program details for more info** Medical, Dental and Vision Insurance* Employee development and leadership development programs* Reduced gym memberships, wellness programs, pet insurance, Tickets at Work, community support