Hyopsys LLC
Network Systems Engineer - User Provisioning Lead (Weekend)
Hyopsys LLC, Wisconsin Rapids, Wisconsin, United States, 54494
Job Type
Full-time
Description
Now Hiring! NetSys Engineer - User Provisioning Lead - Weekend position
Location: Work from Home / Occasional client site visits -
Hiring in Wisconsin
Salary:
$40.000 to $65.000
Startup on the rise! Work in a motivated and growing team. Room for growth. Full Benefits. PTO. Paid Holidays. Fun culture. Referrals paid.
What's in it for you:
401(k) and 401(k) matching, Dental insurance, Employee assistance program, Employee discount, Health insurance, Life insurance, Paid time off, Professional development assistance, Referral program, Retirement plan, Vision insurance. This is a remote position, with occasional travel required to/from client sites.
What you'll do:
Lead user provisioning and deprovisioning technical staff memberWork evening or weekends (some holidays)Weekend position can work four 10 hours days for 3 day time off weeklyHandle general helpdesk service tickets and project tasks in a fast-paced environment.Remediate security issuesRun maintenance operations on server, network devices, workstations, and cloud systemsProactively respond to escalated/assigned tickets.Visit local customer sites to complete projects, one day or multi day.Work with Director to consolidate efforts and get results.Take ownership of your assignments.Recognize when to escalate to the next level.Build relationships with customers.Identify potential for improvement in customer environments.Communicate potential improvement to Sales.Understand and follow SOPs and suggest or implement changes to SOPs when needed.Background in desktop, system and network admin required.Experience with CRM ticketing system(s) required.Competencies
Exceptional customer service skills.Good verbal/written communication skills and should be capable of relating technical information to different types of individuals.Self-motivated and ability to multi-task.Able to set priorities and meet individual deadlines while accomplishing team objectives.Able to resolve customer issues appropriately and in a timely manner.Able to develop and maintain effective, positive internal/external working relationships.Tackling difficult and complex problems independently and as a teamAbility to Follow SOP and assist in construction of Standard Operating ProceduresNeed reliable transportation to and from Client SitesMust be willing to visit client sites.Must have ability to lift up-to 50lbs of technical equipment.Must have basic tools.What you'll need:
Bachelor's Degree, Technical school, or related certifications (CCNA or equivalent, Network+)Experience working in a call center, NOC, or customer service-oriented position a major plus.At least 1-4 years' Experience/Knowledge working in
ANY
of the following:Windows 10, 11Windows Server, 2012, 2016, 2019Active Directory, File/Print ServicesDesktop support & Troubleshooting (Win7, Win10, Apple)TCP/IP, DHCP, DNSDNS record management - MX, SPFWeb Servers (IIS, Apache) a major plusNetwork Fundamentals, Switching and Routing, Layer2/Layer3 switching.Network Design, Visio, and Documentation SkillsOSI ModelVirtualization (VMware, Hyper-V)Exchange, Office 365, Google G Suite a plusEmail Security Systems (Filtering, Secure Messaging, DLP)Firewall technologies (i.e. Cisco, SonicWALL, FortiGate), VPNVOIP, QoS a major plusSQL Administration & Performance Tuning a major plusLinuxApache, phpMyAdmin, hardening a major plus.Storage/SAN technology a major plusVendor liaison supportInfrastructure and Operations support to App DevelopersWho are We : Hyopsys is a rising technology company providing nationwide, high quality IT Managed Services and Consulting. Our strategy is to empower business to use technology for their competitive advantage and growth. Among the 100 fastest-growing companies between 2020 and 2023 in Philadelphia. We have a startup culture of the modern-day workplace while emphasizing productivity and accountability. Focusing on educating our clients maximizing their current technology and processes. We present a quality service to meet their business goals.
Requirements
Need reliable transportation to/from Client SitesMust be willing to visit client sites on occasionMust have basic tools
Salary Description
40,000 to 65,000
Full-time
Description
Now Hiring! NetSys Engineer - User Provisioning Lead - Weekend position
Location: Work from Home / Occasional client site visits -
Hiring in Wisconsin
Salary:
$40.000 to $65.000
Startup on the rise! Work in a motivated and growing team. Room for growth. Full Benefits. PTO. Paid Holidays. Fun culture. Referrals paid.
What's in it for you:
401(k) and 401(k) matching, Dental insurance, Employee assistance program, Employee discount, Health insurance, Life insurance, Paid time off, Professional development assistance, Referral program, Retirement plan, Vision insurance. This is a remote position, with occasional travel required to/from client sites.
What you'll do:
Lead user provisioning and deprovisioning technical staff memberWork evening or weekends (some holidays)Weekend position can work four 10 hours days for 3 day time off weeklyHandle general helpdesk service tickets and project tasks in a fast-paced environment.Remediate security issuesRun maintenance operations on server, network devices, workstations, and cloud systemsProactively respond to escalated/assigned tickets.Visit local customer sites to complete projects, one day or multi day.Work with Director to consolidate efforts and get results.Take ownership of your assignments.Recognize when to escalate to the next level.Build relationships with customers.Identify potential for improvement in customer environments.Communicate potential improvement to Sales.Understand and follow SOPs and suggest or implement changes to SOPs when needed.Background in desktop, system and network admin required.Experience with CRM ticketing system(s) required.Competencies
Exceptional customer service skills.Good verbal/written communication skills and should be capable of relating technical information to different types of individuals.Self-motivated and ability to multi-task.Able to set priorities and meet individual deadlines while accomplishing team objectives.Able to resolve customer issues appropriately and in a timely manner.Able to develop and maintain effective, positive internal/external working relationships.Tackling difficult and complex problems independently and as a teamAbility to Follow SOP and assist in construction of Standard Operating ProceduresNeed reliable transportation to and from Client SitesMust be willing to visit client sites.Must have ability to lift up-to 50lbs of technical equipment.Must have basic tools.What you'll need:
Bachelor's Degree, Technical school, or related certifications (CCNA or equivalent, Network+)Experience working in a call center, NOC, or customer service-oriented position a major plus.At least 1-4 years' Experience/Knowledge working in
ANY
of the following:Windows 10, 11Windows Server, 2012, 2016, 2019Active Directory, File/Print ServicesDesktop support & Troubleshooting (Win7, Win10, Apple)TCP/IP, DHCP, DNSDNS record management - MX, SPFWeb Servers (IIS, Apache) a major plusNetwork Fundamentals, Switching and Routing, Layer2/Layer3 switching.Network Design, Visio, and Documentation SkillsOSI ModelVirtualization (VMware, Hyper-V)Exchange, Office 365, Google G Suite a plusEmail Security Systems (Filtering, Secure Messaging, DLP)Firewall technologies (i.e. Cisco, SonicWALL, FortiGate), VPNVOIP, QoS a major plusSQL Administration & Performance Tuning a major plusLinuxApache, phpMyAdmin, hardening a major plus.Storage/SAN technology a major plusVendor liaison supportInfrastructure and Operations support to App DevelopersWho are We : Hyopsys is a rising technology company providing nationwide, high quality IT Managed Services and Consulting. Our strategy is to empower business to use technology for their competitive advantage and growth. Among the 100 fastest-growing companies between 2020 and 2023 in Philadelphia. We have a startup culture of the modern-day workplace while emphasizing productivity and accountability. Focusing on educating our clients maximizing their current technology and processes. We present a quality service to meet their business goals.
Requirements
Need reliable transportation to/from Client SitesMust be willing to visit client sites on occasionMust have basic tools
Salary Description
40,000 to 65,000