Demo - Maximus
Technician 2 - Desktop Support
Demo - Maximus, Reston, Virginia, United States, 22090
Job Summary
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.
The Technician 2 – Desktop Support will provide Desktop and operational support to assigned site and remote users, accurate and creative solutions to user problems of a moderate and complex nature. The Technician 2 – Desktop Support ensures and assists in timely resolution of user and support issues across company sites, contributes to team success by sharing knowledge and experience verbally and through documentation of knowledge to team knowledgebase. The Technician serves a Subject Matter Expert on Desktop Support process and procedures and makes suggestions to improve the teams’ processes and procedures.
Job Duties/Responsibilities• Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices• Install and support a variety of PC operating systems via centralized endpoint management solutions• Diagnose, resolve, and follows up on issues relating to various user concerns• Provide remote support and resolve issues for users whom may be at remote offices or home office users• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository• Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level• Serve as a technical liaison to project managers• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations• Identify areas deserving attention in the technical support environment, and consults with management to build upon or repair situations• Ensure tickets are accurately documented and resolved in a timely manner• Work within the team framework created by management and work with team members on assigned projects• Perform other duties as assigned• Moderate knowledge of Microsoft Windows 7, Windows 10 or above.
Education/Requirements:• High School Diploma or GED equivalent required; an equivalent combination of education and experience may be substituted• Minimum 2-4 years of related experience required• Basic knowledge of Microsoft Office suite 2010, 2017, O365• Moderate knowledge of Outlook 2010, 2017, O365• Basic knowledge of SCCM• Basic to Moderate trouble shooting skills• Troubleshoot phones related issues• Basic understanding of Networked printers, Scanners, Multifunction devices• Moderate to Advanced customer service skills• Strong verbal and writing skills• Moderate to Advanced ability to convey technical information to non-technical users both verbally and in writing• Travel maybe required 1 to 5 days a month to remote sites nationally• Work within a team framework and structure• Uphold and enforce company, enterprise and team policies and procedures
Physical Requirements:• Ability to sit for up to 80% of time• Ability to lift or carry objects up to 50 lbs.• Frequent use of computer, telephone, and office equipment (copier, fax, scanner)Education and Experience Requirements
Essential Duties and Responsibilities:- Provide Desktop and operational support to assigned site and remote offices.- Provide accurate and creative solutions to user problems of a moderate and complex nature and ensure and assist in timely resolution of user and support issues across company sites.- Contribute to team success by sharing knowledge and experience verbally and through documentation of knowledge to team knowledgebase.- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.- Install and support a variety of PC operating systems.- Ensure that tickets are accurately documented and resolved in a timely manner and work within the team framework created by management and work with team members on assigned projects.- Diagnose, resolve, and follow up on issues relating to various user concerns.- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.- Function as a Subject Matter Expert on Desktop Support process and procedures and makes suggestions to improve the teams’ processes and procedures.- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.- Serve as a technical liaison to project managers.- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
Minimum Requirements:- High School diploma or equivalent with 2- 4 years of experience.- May have additional training or education in area of specialization.- Works on assignments that are semi- routine in nature but recognizes the need for occasional deviation from accepted practice.- Communicates more complex information, using job experience to anticipate and proactively address related questions.MAXIMUS IntroductionSince 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.
The Technician 2 – Desktop Support will provide Desktop and operational support to assigned site and remote users, accurate and creative solutions to user problems of a moderate and complex nature. The Technician 2 – Desktop Support ensures and assists in timely resolution of user and support issues across company sites, contributes to team success by sharing knowledge and experience verbally and through documentation of knowledge to team knowledgebase. The Technician serves a Subject Matter Expert on Desktop Support process and procedures and makes suggestions to improve the teams’ processes and procedures.
Job Duties/Responsibilities• Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices• Install and support a variety of PC operating systems via centralized endpoint management solutions• Diagnose, resolve, and follows up on issues relating to various user concerns• Provide remote support and resolve issues for users whom may be at remote offices or home office users• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository• Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level• Serve as a technical liaison to project managers• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations• Identify areas deserving attention in the technical support environment, and consults with management to build upon or repair situations• Ensure tickets are accurately documented and resolved in a timely manner• Work within the team framework created by management and work with team members on assigned projects• Perform other duties as assigned• Moderate knowledge of Microsoft Windows 7, Windows 10 or above.
Education/Requirements:• High School Diploma or GED equivalent required; an equivalent combination of education and experience may be substituted• Minimum 2-4 years of related experience required• Basic knowledge of Microsoft Office suite 2010, 2017, O365• Moderate knowledge of Outlook 2010, 2017, O365• Basic knowledge of SCCM• Basic to Moderate trouble shooting skills• Troubleshoot phones related issues• Basic understanding of Networked printers, Scanners, Multifunction devices• Moderate to Advanced customer service skills• Strong verbal and writing skills• Moderate to Advanced ability to convey technical information to non-technical users both verbally and in writing• Travel maybe required 1 to 5 days a month to remote sites nationally• Work within a team framework and structure• Uphold and enforce company, enterprise and team policies and procedures
Physical Requirements:• Ability to sit for up to 80% of time• Ability to lift or carry objects up to 50 lbs.• Frequent use of computer, telephone, and office equipment (copier, fax, scanner)Education and Experience Requirements
Essential Duties and Responsibilities:- Provide Desktop and operational support to assigned site and remote offices.- Provide accurate and creative solutions to user problems of a moderate and complex nature and ensure and assist in timely resolution of user and support issues across company sites.- Contribute to team success by sharing knowledge and experience verbally and through documentation of knowledge to team knowledgebase.- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.- Install and support a variety of PC operating systems.- Ensure that tickets are accurately documented and resolved in a timely manner and work within the team framework created by management and work with team members on assigned projects.- Diagnose, resolve, and follow up on issues relating to various user concerns.- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.- Function as a Subject Matter Expert on Desktop Support process and procedures and makes suggestions to improve the teams’ processes and procedures.- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.- Serve as a technical liaison to project managers.- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
Minimum Requirements:- High School diploma or equivalent with 2- 4 years of experience.- May have additional training or education in area of specialization.- Works on assignments that are semi- routine in nature but recognizes the need for occasional deviation from accepted practice.- Communicates more complex information, using job experience to anticipate and proactively address related questions.MAXIMUS IntroductionSince 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.