Tri C Company Inc
Academic Support Services Technician
Tri C Company Inc, Westlake, Ohio, United States, 44145
Academic Support Services Technician
Department:
Learning Commons
Location:
Westshore Campus
Reports To:
Campus Director
Recruitment Type:
External/Internal
Requisition ID:
req4885
Employment Type:
Part-Time Support Staff
Union Position:
Union
Work Schedule:
Monday - Thursday 2:00pm -7:00pm. Hours will vary and are based solely on departmental needs.
Number of Openings:
1
Job Description:
SUMMARY
Provides a high level of support services on technical, audio-visual, library and assessment issues to students, faculty, staff and community patrons.
DUTIES AND RESPONSIBILITIES
Duties and responsibilities include, but are not limited to:Assists with college-wide user logon support and print management.Acts as the initial point of contact in the response and troubleshooting for hardware and software problems.Responds to faculty and staff needs for operational issues and provides assistance with operating equipment.Provides technical expertise for special events: planning, set up, troubleshooting, and teardown.Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.Provides training workshops to students, faculty and staff on the varying technologies at the site.Provides reimaging and testing of the academic image for classrooms, labs, libraries and assessment centers.Administers College placement, student makeup exams and finals, and distance learning exams.Administers other institutional exams such as new employee skill assessment exams, ACT Center Examinations, and distance learning exams for other higher education institutions.Administers ACT Center Examinations and maintains testing schedule.Inputs ACT placement and Compass placement scores into Banner.Schedules tutoring, testing, and proctoring appointments.Assists with procedures and technology changes involved with Tutoring and Access Services functions.Serves as the staff for library circulation desk functions, the safe-keeping and repository of library reserves and materials, OhioLink orders and site library holdings.Participates in the efficient and accurate operation of the Technology Learning Center, Learning Resources Center, Library Circulation, and Assessment processes, procedures and equipment.Maintains accurate and complete records of the TLC, Library, LRC and Assessment departmental services.Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction. Monitors patrons and provides routine information and directs callers/visitors to appropriate personnel and/or departments for assistance.Functionally supervises work study and part time employees within the business unit.Performs other related duties within the job grade and job classification as assigned.REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE,SKILLS & ABILITIES
Associate's degreeMinimum two years of customer service experience and desktop support experienceIntermediate keyboarding, grammar, math, Microsoft Excel, Microsoft Word and Power Point skillsExcellent written, verbal, and interpersonal communication skillsDemonstrated record of interacting professionally with internal and external customers at all times in person, on-line and over the telephoneExcellent customer service skillsHigh degree of accuracy and attention to detailDemonstrated ability to handle multiple tasks/responsibilities and respectively prioritize work.Sensitivity to respond appropriately to the needs of a diverse populationPREFERRED EDUCATION, EXPERIENCE,KNOWLEDGE, SKILLS & ABILITIES
Bachelor's degreeTwo years of A/V Experience with industry appropriate certification (Extron Certification)Minimum of two years of functional supervisory experienceFive years of work experience in a community college/higher education environmentHigh proficiency in Microsoft Word, Excel, Power Point, Access and OutlookExperience in Banner Information SystemExperience with Assessment Testing
WORKING CONDITIONS
Work is performed in a setting with moderate noise level. The work schedule is standard college business days/times. Must be able to regularly kneel, crouch, stand, lift above head, climb ladders and lift or push items up to 25 pounds. Must be able tooccasionally lift or push items up to 50 pounds such as special event equipment and library bookcases.
Special Note: This is a Part-time (1199/SEIU) Bargaining Unit Position,Grade 07. Part - time. (1199/SEIU) bargaining unit employees at Cuyahoga CommunityCollege will be considered first for vacant positions.
TargetHiring Rate: Minimum rate $19.43 /hr
Special Instructions to Applicants:
During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement:
Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
Department:
Learning Commons
Location:
Westshore Campus
Reports To:
Campus Director
Recruitment Type:
External/Internal
Requisition ID:
req4885
Employment Type:
Part-Time Support Staff
Union Position:
Union
Work Schedule:
Monday - Thursday 2:00pm -7:00pm. Hours will vary and are based solely on departmental needs.
Number of Openings:
1
Job Description:
SUMMARY
Provides a high level of support services on technical, audio-visual, library and assessment issues to students, faculty, staff and community patrons.
DUTIES AND RESPONSIBILITIES
Duties and responsibilities include, but are not limited to:Assists with college-wide user logon support and print management.Acts as the initial point of contact in the response and troubleshooting for hardware and software problems.Responds to faculty and staff needs for operational issues and provides assistance with operating equipment.Provides technical expertise for special events: planning, set up, troubleshooting, and teardown.Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.Provides training workshops to students, faculty and staff on the varying technologies at the site.Provides reimaging and testing of the academic image for classrooms, labs, libraries and assessment centers.Administers College placement, student makeup exams and finals, and distance learning exams.Administers other institutional exams such as new employee skill assessment exams, ACT Center Examinations, and distance learning exams for other higher education institutions.Administers ACT Center Examinations and maintains testing schedule.Inputs ACT placement and Compass placement scores into Banner.Schedules tutoring, testing, and proctoring appointments.Assists with procedures and technology changes involved with Tutoring and Access Services functions.Serves as the staff for library circulation desk functions, the safe-keeping and repository of library reserves and materials, OhioLink orders and site library holdings.Participates in the efficient and accurate operation of the Technology Learning Center, Learning Resources Center, Library Circulation, and Assessment processes, procedures and equipment.Maintains accurate and complete records of the TLC, Library, LRC and Assessment departmental services.Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction. Monitors patrons and provides routine information and directs callers/visitors to appropriate personnel and/or departments for assistance.Functionally supervises work study and part time employees within the business unit.Performs other related duties within the job grade and job classification as assigned.REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE,SKILLS & ABILITIES
Associate's degreeMinimum two years of customer service experience and desktop support experienceIntermediate keyboarding, grammar, math, Microsoft Excel, Microsoft Word and Power Point skillsExcellent written, verbal, and interpersonal communication skillsDemonstrated record of interacting professionally with internal and external customers at all times in person, on-line and over the telephoneExcellent customer service skillsHigh degree of accuracy and attention to detailDemonstrated ability to handle multiple tasks/responsibilities and respectively prioritize work.Sensitivity to respond appropriately to the needs of a diverse populationPREFERRED EDUCATION, EXPERIENCE,KNOWLEDGE, SKILLS & ABILITIES
Bachelor's degreeTwo years of A/V Experience with industry appropriate certification (Extron Certification)Minimum of two years of functional supervisory experienceFive years of work experience in a community college/higher education environmentHigh proficiency in Microsoft Word, Excel, Power Point, Access and OutlookExperience in Banner Information SystemExperience with Assessment Testing
WORKING CONDITIONS
Work is performed in a setting with moderate noise level. The work schedule is standard college business days/times. Must be able to regularly kneel, crouch, stand, lift above head, climb ladders and lift or push items up to 25 pounds. Must be able tooccasionally lift or push items up to 50 pounds such as special event equipment and library bookcases.
Special Note: This is a Part-time (1199/SEIU) Bargaining Unit Position,Grade 07. Part - time. (1199/SEIU) bargaining unit employees at Cuyahoga CommunityCollege will be considered first for vacant positions.
TargetHiring Rate: Minimum rate $19.43 /hr
Special Instructions to Applicants:
During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement:
Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.